When Rezzy creates a Guest Request task, it always begins with the format: "Guest so-and-so (inquiry ORI#) . . . " The problem is that the ORI/ORB number is never hyperlinked; if I want to actually see what booking they're talking about I have to copy that text and paste it into the search box.
I just found where if they have actually booked, the booking is actually linked on the right sidebar. But inquiries aren't.
Thanks for pointing this out, Elliot. I'll take this to our engineers for consideration.
