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  • Channel Management » Channel Integrations » Airbnb

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Forums

    ...over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....

  • Forums

    ...make all those updates in there too, if you want your website to match.  Otherwise your website will not update.  If you’re ok with this, then there’s no issue here.  However, I just don’t need more stuff to do.  

     

    (6)  Their “CRM” which comes with the website, is basically a command center/dashboard which is supposed to control (and automate) all of your email marketing, social media, and bl...

  • Forums

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...
  • Forums

    ...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc.  Why is th...
  • Forums

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    ...to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

    3. Notification if the d...

  • Forums

    ...an't figure out that I am the name on an AirBNB API, VRBO API and that I am also an Owner in the PM module as I have my personally owned properties under me for reporting filtering/grouping and other stuff. This begs the question, what is RezzyAI limited to in regards to the system data it looks at?
  • Forums

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    ...pe, total of 6. 

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

    11) No ability to have any meaningful levels of access for employees.

    I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...

  • Forums

    ...vailable.

    Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.

  • Blog

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Forums

    Another thought, if he's just doing his own stuff he could potentially make use of our messaging API.
  • Forums

    He's layering his own custom built PMS over OR and trying to build out stuff that OR can already do for him. I see no reason to keep this request open. Closing it out.