Is there a option to automatically add the credit card charge to the tenant / client if they choose to use credit card, and have no fee to them if they choose debit or ACH?  The lack of that feature would be a deal killer for us. 

What security features do you have in place?

Yes!!! I thought I was getting the ability to allow a customer to select ACH or credit card when checking out and then passing the cc processing fee on when I signed up with Yapstone, but I believe this is an OwnerRez issue. I was told we can only offer 1 form of payment collection (outside of manual payments). I hope I am wrong and someone can show me how to set this up.

Do they allow security holds? 

How does Reverse My Fees model work with VRBO?  Will the traveler be shown the CC processing charge up front?

It would be great if we could get "automated monthly recurring bills" in-between all of these integrations with new partners. 

Is it cheaper than the Stipe transaction fee?

Some open questions:

#1 - How do they handle refunds?  If the average processing is 2.45% per transaction, is it 2.45% for incoming and another 2.45% for outbound (refunds) transactions?  So a $10,000 booking that is cancelled would cost $490.00 in processing fees.   $245 for the inbound transaction, another $245 for sending the money back?

#2 - Do they have total cost down to the per booking in regards to reporting and statement of fees?  (i.e. Ascent sends a lump sum statement and doesn't allow us to know which bookings had which processing fees associated with which booking (disappointing, but super low processing rates -- sub 2.5%).  The same with Priority Payment Systems.   Who do they use?  Do they use Priority Payment Systems?

#3 - Do you use Authorize.net for your gateway?

#4 - Are you just white labeling Lynbrook or Ascent or some other provider?

Is there a option to automatically add the credit card charge to the tenant / client if they choose to use credit card, and have no fee to them if they choose debit or ACH?  The lack of that feature would be a deal killer for us. 

Hi Brian, 

Thank you for reaching out. OwnerRez doesn’t currently offer a built-in ACH option. If you’d like to accept ACH payments, it would need to be set up and processed manually through Authorize.net.

Best

Yes!!! I thought I was getting the ability to allow a customer to select ACH or credit card when checking out and then passing the cc processing fee on when I signed up with Yapstone, but I believe this is an OwnerRez issue. I was told we can only offer 1 form of payment collection (outside of manual payments). I hope I am wrong and someone can show me how to set this up.

Correct Nicole, OwnerRez doesn’t currently allow guests to choose between ACH and credit card at checkout while automatically passing along credit card processing fees. At the moment, only one payment method can be offered through the automated checkout process (outside of manual payments).

Thank you for reaching out.

Do they allow security holds? 

Hi HTH Stays team, 

Thank you for reaching out. Yes, it supports security holds. 

How does Reverse My Fees model work with VRBO?  Will the traveler be shown the CC processing charge up front?

Hi Monish, 

Thank you for reaching out. If you are set up as the merchant of record for your VRBO integration, the Reverse My Fees model will automatically include the credit card processing charge in the total rate displayed to the traveler.

Is it cheaper than the Stipe transaction fee?

Hi Jargal and hank you for your input, 

Yes! Our processing rates are lower than Stripe’s standard transaction fees, which can result in meaningful savings over time, especially for higher volume transactions.

Some open questions:

#1 - How do they handle refunds?  If the average processing is 2.45% is it 2.45% for incoming and outbound (refunds) transactions?  So a $10,000 booking that is cancelled would cost $490.00 in processing fees.   $245 for the inbound transaction, another $245 for sending the money back?

#2 - Do they have total cost down to the per booking in regards to reporting and statement of fees?  (i.e. Ascent sends a lump sum statement and doesn't allow us to know which bookings had which processing fees associated with which booking (disappointing, but super low processing rates -- sub 2.5%).  The same with Priority Payment Systems.   Who do they use?  Do they use Priority Payment Systems?

#3 - Do you use Authorize.net for your gateway?

#4 - Are you just white labeling Lynbrook or Ascent or some other provider?

Hi Jason and Thank you for your input

1. We only charge processing fees on incoming transactions. Refunds are charged a flat $0.10 each.

2. Yes, each transaction and its associated fee is itemized on your merchant statement. We do not use Priority Payment Systems (PPS).

3. Yes, we use Authorize.net as our payment gateway.

Best 

Hi Peter,

Thank you for your input if you are referring to recurring billing capabilities from a merchant stand point we can most definitely help you out

Best.

It would be great if we could get "automated monthly recurring bills" in-between all of these integrations with new partners. 

What security features do you have in place?

Hi Debra, 

Thank you for your input. We use the Authorize.net Advanced Fraud Detection Suite, which includes 13 configurable fraud filters to help us identify, manage, and prevent suspicious activity.

With the AFDS, we can customize rules-based filters and tools to fit our specific business needs. This includes setting minimum transaction thresholds and country limitations.

When a filter is triggered, we have several options for handling the transaction:

• Decline the transaction: The transaction is automatically declined.

• Hold for review: The transaction can be placed in a "Pending Review" state for manual review before it is authorized or settled.

• Process as normal and report: The transaction is processed but flagged for reporting.
  
  

We also have a built in fraud tool as part of our services to help ensure a secure payment environment.

Best