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Integration With Hopper Homes

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We are excited to announce our Partnership with Hopper Homes as a new first-class channel partner.

About Hopper Homes

Hopper is the #1 most downloaded travel app and is the 3rd largest OTA in the US. With over 100 million app downloads, Hopper adds 3M+ users per month and reaches an additional 200 million travelers via its B2B business. Leveraging its data-driven approach to travel, cost-savings and flexibility, Hopper is set on becoming the leading short-term home rental offering.

Through B2B partnerships with companies like Capital One Travel, Hopper gets access to millions of additional users who drive incremental bookings for supply partners.

Hopper Homes launched successfully in January 2022 and is growing at a rapid pace. In H1’23, Hopper's booking volume and listing views more than doubled compared to all of 2022! They are also launching products that will improve both the guest and PMC experience, helping suppliers get inventory live and performing quickly on our marketplace. Hopper's goal is to give hosts and property managers access to new audiences, and soon, the added consumer benefits of their fintech will drive conversion and bookings.

Features

  • Access to a unique customer segment with 1 in 2 Hopper users never booking travel anywhere else.
  • $1M damage guarantee per booking, plus get any issues resolved within three days via a resolution process that doesn't just favor guests.
  • In select markets, early partners will get boosted in search results!
  • Hopper is the most downloaded travel app ahead of Airbnb, Booking.com, and Expedia with over 80M+ downloads.
  • Hopper powers the Capital One Travel rewards portal, which will allow 40M+ cardholders to use points for vacation rentals.

Pricing

Pricing Model - 14% Commission:
-This is applied to the total rental amount with fees w/o taxes
-The guest is not charged a traveler service fee
-Commission is charged before funds are remitted to the owner/PM

Ready to connect?

Get started with Hopper Homes by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with Hopper Homes.

52 Comments (add yours)

Micah T
Aug 23, 2023 11:18 AM
Joined Sep, 2021 2 posts

Kaye, 

Thanks for sharing. What questions do you ask?

Hopper Homes
Aug 23, 2023 5:07 PM
Joined Aug, 2023 14 posts

Hi Myke, Yes that is correct.

Hopper Homes
Aug 23, 2023 5:12 PM
Joined Aug, 2023 14 posts

Hi Matt, 

New York is the market with the most bookings but we do have other PMCs in the North East signed up. 

Hopper Homes
Aug 23, 2023 5:15 PM
Joined Aug, 2023 14 posts

Hi Michelle, 

I understand your concern about guest verification. One good thing about the Hopper guest is that they are mostly existing app users with booking history across flights, hotels, cars etc. We do unmask the guest details once they book so that you can answer questions and build a personal relationship. 

Hopper Homes
Aug 23, 2023 5:20 PM
Joined Aug, 2023 14 posts

Hi Brock, 

This might seem like a high commission but we do not charge a traveler service fee like other OTAs because in our tests that negatively impacts conversion. We want to get you bookings from the get go! Many new hosts increase their prices to offset the commission. 

Hopper Homes
Aug 23, 2023 5:22 PM
Joined Aug, 2023 14 posts

Hello Newton Properties team, 

For now we are focusing on the US and properties that process payments in USD. We do plan on expanding next year hopefully. 

Hopper Homes
Aug 23, 2023 5:23 PM
Joined Aug, 2023 14 posts

Hi Nicole, 

 

You can reach out to us at propertymanagers@hopper.com. Thanks

Brendan C
Aug 24, 2023 10:52 AM
Joined Nov, 2019 23 posts

I have some questions before integrating with hopper. Does the host process the payments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper app or is it emailed to the guest?

Hopper Homes
Aug 24, 2023 11:03 AM
Joined Aug, 2023 14 posts

I have some questions before integrating with hopper. Does the host process the payments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper app or is it emailed to the guest?

Hi Brendan, 

Hopper processes the payments (like Airbnb), we are merchant of record. We don't currently have a messaging feature but we unmask guest details (email, phone) once they book to make it easy to communicate with them. 

Thanks

Brendan C
Aug 24, 2023 11:10 AM
Joined Nov, 2019 23 posts

So all automated messages sent via OwnerRez would be sent via email, correct?

Myke A
Aug 25, 2023 5:16 PM
Joined Aug, 2022 3 posts

I keep getting this  notification- using iPhone 12.

Chris Uitvlugt
Aug 28, 2023 1:48 PM
Joined Jan, 2021 3 posts

We have a number of Canadian properties and would love to utilize your platform. Unfortunately we cannot set up in US funds. Looking forward to your expansion plans. 

Myke A
Aug 28, 2023 2:37 PM
Joined Aug, 2022 3 posts

instant booking-

i wanted to know if I can keep my ABNB on request and have Hopper on insta book since there’s no issue with cancelling- vs ABNB.

Hopper sent me this email- I want to remain on request only for ABNB.

My understanding is that OwnerRez will block you to connect to instant book channels if you have Airbnb on Request only so you would not be able to be on request only on Airbnb and use Hopper at the same time. That said, I do recommend you to pass on your feedback to OwnerRez. If there is high enough demand, they may consider changing this block. Even if Hopper works on instant booking, we allow cancellations without penalties so hosts like yourself can still do their own verification checks on guests and decide to cancel without penalty in case the guest does not pass. Because of this we are a friendly instant book channel to someone that usually work on request only. We have passed this information on to OwnerRez but you can certainly do so yourself also to add some interest to this product change request.

Vann Brann
Aug 28, 2023 4:29 PM
Joined Sep, 2021 5 posts

Does  Ownerrez have a "markup widget" so that an OTA with this structure can mean the same post-commission nightly rate for the owner?  Putting everything on for a discount (-commission) doesn't really get my attention.

Hopper Homes
Aug 29, 2023 9:58 AM
Joined Aug, 2023 14 posts

So all automated messages sent via OwnerRez would be sent via email, correct?

Hi Brendan C, that is correct. 

Jessica M
Aug 29, 2023 12:22 PM
Joined Jul, 2023 1 post

Is there a webinar with Hopper Homes?

Mary Beth M
Aug 30, 2023 5:16 PM
Joined Jul, 2020 2 posts

14% IS RIDICULOUS!!! 

Rex C
Sep 1, 2023 6:48 PM
OR Team Member Joined Aug, 2021 49 posts

Yes, in the API Integrations area you can set a per-channel Rate Adjustment to increase your rates for that channel by a designated amount:

Susan Z
Sep 1, 2023 10:32 PM
Joined Apr, 2020 1 post
  • Does Hopper collect and remit taxes? 
  • If the host cancels an IB, is the host responsible for the credit card transaction fee? 
  • In what ways does Hopper help the host if a chargeback were to occur?
  • will trigger communications go directly to the guest?
Chuck
Sep 1, 2023 10:46 PM
Joined May, 2023 3 posts

I went thru the onboarding everything worked fine. I can  get to my property in the owner portal but when I search my area it doesn’t show up. Anyone else running into this?