Experience the difference of "Elite".

Integration with SUPERHOG

  • Posted on
  • By

OwnerRez and SUPERHOG are proud to announce a new partnership that offers OwnerRez clients the ability to validate guests and provide a protection policy which covers bodily injury and damage to your property.

SUPERHOG enables a growing ecosystem of Hosts, Operators and Guests to make their online activity safer, providing a tech-based AI-supported toolkit including:

  • Biometric recognition
  • ID verification
  • Screening technology
  • Embedded protection (£1,000,000 guarantee + damage deposit)

When a guest books through OwnerRez, SUPERHOG will send out a link that requires them to upload a photo of their government issued ID. SUPERHOG uses biometric recognition technology to confirm the ID is real and screens the individual through their database. If the screening comes back with no negative results, the guest is then cleared and good to go. If negative results come back, you are then notified and can make your decision to continue on with this guests or not. 

Most OwnerRez users know that we already offer a great damage protection product for vacation rentals which covers guest damage while the guest is at your property.  Damage Protection is an extremely important and valuable product that has saved many homeowners and PMs a lot of tears!

But what about bodily injury to your guests or the structure of your vacation rental itself? This is where SUPERHOG fills the gap to protect you against the following:

  • Damage to your place caused by guests
  • Damage to your belongings caused by guests
  • Your legal responsibility for bodily injury to guests
  • Your legal responsibility for damage to common areas, like building entrance halls and neighboring properties, caused by guests

SUPERHOG uses technology and data to create trust between strangers and de-risk their interactions.

Get started with SUPERHOG by visiting the SUPERHOG website and check out the OwnerRez support doc for how to integrate OwnerRez with SUPERHOG.

6 Comments (add yours)

Le Touquet Holid
Oct 13, 2021 1:51 PM
Joined Nov, 2018 113 posts

Is this applicable to European hosts?

Scott J
Oct 13, 2021 2:08 PM
Joined Mar, 2019 182 posts

May we just get a simple interface for guests to upload their IDs, please?

Not interested in AI, and being part of biometric surveillance machine.

Le Touquet Holid
Oct 13, 2021 8:07 PM
Joined Nov, 2018 113 posts

Agree its hard enough getting guests to sign the rental agreement some times and I fear this is just another barrier for legitimate guests. There is no information about cost or how the workflow integrates. Can we please have more detail.

Oct 14, 2021 10:41 AM
Joined Dec, 2009 54 posts

The Superhog website has a bunch of pages about how it works and an FAQ (https://superhog.com/frequently-asked-questions) where they answer what countries they operate in and what the costs are.

Oct 20, 2021 1:59 PM
Joined Jun, 2016 1120 posts

Scott J said:

May we just get a simple interface for guests to upload their IDs, please?

Not interested in AI, and being part of biometric surveillance machine.


Le Touquet Holid
Oct 20, 2021 5:22 PM
Joined Nov, 2018 113 posts

I had a very nice demo from Superhog and it seems good value, it would enable me to drop any security deposit holds.
My concerns are that there is just too much form filling for guests and that would be a friction point. However with the integration effectively they will have already booked subject to the verification.
This may be awkward to manage via any instant book OTA bookings if Superhog subsequently comes back with a don't rent verification.
For this to really work for me I would like to see either embeddable links from super hog we can put into a rental agreement. Or somehow combining the rental agreement signing within the T & C's of Superhog. (Much tighter integration and data sharing between OR and Superhog). Overall I liked the product and the insurance element is good value for money. I will give it a trial but at the moment I am not sure how to weave it around the OR rental agreement for minimum guest friction.