This is exactly what I’ve been hoping for. I’ve tried a few third party tools, but nothing has really nailed it up to now. Would love to be part of the beta if there’s still room! Looking forward to seeing how Rezzy handles real guest scenarios.

This sounds great! And I've been wanting housekeeping and task management that's built right in OR, I hope that this will help in that department. 

I’ve been using ChatGPT to draft messages and would love to see this integrated into OR. 

Will you be able to customize its tone so it doesn't so AI generated?

Is it able to answer in any other language like Spanish?

over my dead body.  Can we turn this off?  In fact, this will make me consider leaving OR.  Hmm.  I guess I will have to research that.  Last thing I want is to be paying for an AI tool I will NEVER use.  I have already been pretty appalled by the crappy AI generated dragons in your ad.  I will NEVER use AI to communicate with any guest, because I'm trying to have a personalized experience where I actually CARE about my guests.

Then don’t use it.

Can we turn this off?

It's not on. You have to request access and get approved to even turn it on.  For those that do, it's easy to turn off at any time. Look at the screenshot tour in the support doc.

Last thing I want is to be paying for an AI tool I will never use.

It will not affect your pricing if it is turned off.

I will never use AI to communicate with any guest, because I'm trying to have a personalized experience where I actually care about my guests.

Answering guests is only one part of Rezzy.  The other super cool thing it does it watch communication and generate tasks based on what is said, and it's very accurate in the tasks it creates.  Even for small host/PM shops that don't have staff, it's very helpful to see a list of management tasks to keep track of.  Caring about guests is important, as you pointed out, so it's nice to have tools that keep track of action items so that don't forget things.

Will you be able to customize its tone so it doesn't sound so AI generated?

Yes. There is a conversation tone setting where you can write instructions on how it should sound. It is very good. You can say things like "Be informal, don't give long flowery answers, prefer short sentences to long ones" or other things.  Use the Sandbox to play with that and see what kind of answers it gives.

In the future, we plan to add some enumerated options around tone so you can pick from a list if you don't want to have to customize it on your own.

Is it able to answer in any other language like Spanish?

Great question.  At the moment, no.  But that's a great one and definitely on the list of what we are looking to support, as we recently expanded our new guest forms to include other languages. 

Natasha, It's clear you didn't read the details.  This is an opt-in feature (optional) and it's free while in beta anyway.  Could it be possible that caring about your guests would include quicker responses than you can humanly offer, including a response while you are sleeping?  I'd suggest using it before you condemn it and offer your dead body in defiance.

I think this will be very useful in a number of way, for both the users and for the company, to whose future we hosts are at least somewhat tied:

1. The obvious. AI will automate things even more. Since hosts and guests exchange the same pleasantries and instructions at every interaction, this is not much of a heavy lift for the AI, and most hosts, being lazy like myself, will love it unless it acts badly or erraticly.  

2. Will (hopefully) flag large issues before they get bigger. If a water leak, bad HVAC, noise complaint, or other major problem rears its head, reaction time is key -- both to get the issue fixed, but perhaps more importantly to respond to the guest and acknowledge the issue. If the new AI can message a guest and alert me in a timely way, that alone will be worth the monthly fee. 

3. Shows that OwnerRez is committed to matching or beating the competition. While a skeptic might say that OwnerRez introduced AI because they were shit-scared that they would be eaten alive by other companies who beat them to the punch, a better perspective might be that they're going to fight to make their product competitive and feature-rich. This makes me feel that the time and money I've put into OwnerRez won't go to waste. I don't mind them being a little scared if it brings me a better product. 

4. Makes co-hosting/property management more efficient, and this makes me more competitive. I can easily see myself lowering my rates to attract new customers even as AI makes me more productive so I can handle more clients without substantially more effort (on the customer side at least -- if only I could get the owners to stop taking up all my time...)

5. As the blog post mentions, it's just the beginning. I can imagine a ton of things that AI could help with...

        ...BUT...

To make this truly useful, I'm going to need to put the information and tasks that it generates into the hands of cleaners, owners, and tradespeople that I work with. And that means that the UI, particularly on mobile, needs to be a LOT more friendly. At the moment, I have to force people to use it, pretty much, and they just don't. All the AI in the world doesn't help if the messenger can't get in to deliver the message. 

All in all, a great step forward, and unexpected. A nice surprise. 

Natasha,

The clue is in the word you used, "personalized."  That means an approximation of personal, not quite personal, personal-ish. That is no doubt what you offer, it can hardly be otherwise if you have a lot of guests and you tell them the same thing every time. I mean, how many different ways can you lend a personal touch to "checkout is at noon" or "the patio light switch is just inside the side door"?

Furthermore, this is what the majority of guests want. For every guest who wants to spend hours getting to know you and telling you about their grandchildren, there are 10 who just want an easy check-in, clear instructions, appliances that work, and a comfy bed with NO personal interaction. 

If you cared about your guests, 9 times out of 10 you'd just leave them alone. AI can help with that, leaving you time to lavish your personalized attention on the few who want it. 

over my dead body.  Can we turn this off?  In fact, this will make me consider leaving OR.  Hmm.  I guess I will have to research that.  Last thing I want is to be paying for an AI tool I will NEVER use.  I have already been pretty appalled by the crappy AI generated dragons in your ad.  I will NEVER use AI to communicate with any guest, because I'm trying to have a personalized experience where I actually CARE about my guests.

We are not too fond of AI ourselves, but this is a no-problem feature: it is OPTIONAL, you do not need to/do not have to turn it on. 

Same!! Our team is pumped.

Will this be able to translate from other languages? Translate messages sent and received.

How will this work with direct booking from the website? Will there be a chat feature? 

It says it will be an add on.  If you aren't messing around with chatgpt or perplexity you are missing out on some serious fun and unbelievable tools ( for making life easier, more enjoyable, deeper). Your loss. 

Will this be able to translate from other languages? Translate messages sent and received.

How will this work with direct booking from the website? Will there be a chat feature? 

Great questions, John.

Regarding language translations, Paul stated above the following: "Great question.  At the moment, no.  But that's a great one and definitely on the list of what we are looking to support, as we recently expanded our new guest forms to include other languages."

Rezzy AI can respond to your direct booking guests in the Unified Inbox utilizing SMS messaging. 

Regarding the hosted website chat feature, the blog post states: "💻 Website chat widget that answers guest questions using your property info, and sends anything else to your inbox. (coming later)" However, I don't have an ETA on that.

Give Rezzy AI a test drive, and feel free to add a Feature Request for a hosted website chat feature!

Thank you for replying. 

AirBnB does a good job translating messages. Booking.com does not and direct booking via website has same problem. I send out messages in English, but they cannot read them. So requiring the guest to select a language will not work for me. Needs to be based on the language they use to ask a question or the address they use. Best would be English and the local language based on the address they use, until a language can be determined. They cannot figure out how to sign the lease or pay the deposit. Can you determine the language setting on the device they are using? Like AirBnB. Then translate everything automatically?

Can/will the Task area be available for everyone?  I don't know how helpful AI will be for me but the Task Area would be a huge asset. 

Thank you

Thank you for replying. 

AirBnB does a good job translating messages. Booking.com does not and direct booking via website has same problem. I send out messages in English, but they cannot read them. So requiring the guest to select a language will not work for me. Needs to be based on the language they use to ask a question or the address they use. Best would be English and the local language based on the address they use, until a language can be determined. They cannot figure out how to sign the lease or pay the deposit. Can you determine the language setting on the device they are using? Like AirBnB. Then translate everything automatically?

John, some of our guest forms can be translated by the guest to their preferred language. For more information, see our International Guests and Guest Culture support articles. But I suggest you also contact our Helpdesk directly for other suggestions.