We love to learn and share the stories of the awesome members of our OwnerRez community. Denise from Beach Resort Services has a long history with Surfside, Texas and the property management industry - her family has been involved in this business here for over 45 years! You can see some of her amazing properties at beachresortservices.com and learn more about her story below.
Can you tell us a little bit about your history?
My parents honeymooned in Galveston in 1957 and stopped in Surfside on their way home. They fell in love with it. We vacationed here every single year until we moved here in 1976. My mother worked for the only property manager on the island from 1976 – 1995. She and I had an opportunity to start a property management company in 1995 and here we are today.
What is your background?
Prior to working in property management, I worked as a secretary in chemical plants until my mother asked if I wanted to work with her here at Beach Resort Services. We grew up vacationing here. Started out coming a week at a time, then two weeks, then the whole summer and we finally moved here for good in 1976.
What do you love the most about the VR business?
There isn’t much about the property management business that I don’t love. We are part of every celebration our customers have. Whether it’s a birth, wedding, birthday, spreading ashes or simply being with family & friends. We get to be part of it. We see our families grow up, we see their family dynamics change, health change and much much more. We are truly part of helping families make memories that will last a lifetime. We are part of people's lives all over the world. So, I would say helping families make memories is what I love about being a property manager.
What do you dislike the most about it?
CONFRONTATION! I hate controversy so I guess I would say anything that has to do with someone who is unhappy is what I dislike most.
How do you use OwnerRez to manage your business?
So far we are in love with OwnerRez. We use it for everything including our website. We are constantly learning as we go. Like babies learning to walk, everyday is a new adventure. It has simplified our jobs so much. Before becoming OwnerRez users, we used a program I wrote myself in Microsoft Excel for almost 30 years. OR has saved us time but also money! We were working 4 people 40 hours a week and we are now working 2 people 18 hours a week. Glen asked me when I first started talking to OwnerRez what I was going to do with all my free time and I just laughed but… I am actually planning a trip this summer for myself & my family. I haven’t traveled during the summer since I’ve owned this business.
What is the most useful feature OwnerRez offers?
The most useful feature OwnerRez has provided Beach Resort Services is the on-line booking and payment option. I sit at home in the evenings and on weekends (we no longer work weekends thanks to OR) and when I hear my notifications going off I tell my husband “ChaChing, making that money”! My girls can stay at home with their families on the weekends and our customers have 24/7 access to booking and payments. I can’t wait to learn more about the accounting side of the software. I think this is where it will truly show us what we are spending and what we are making and better than that what we could be making.
Thanks, Denise! Here's to another 45 years of success with Beach Resort Services in Surfside, Texas!