Experience the difference of "Elite".

How to handle a post-cleaning inspection process (General STR advice, not OR-specific)

Chris L
Jan 13, 2023 5:36 PM
Joined May, 2017 206 posts

I sort of fell into property management by accident (I bought a couple of condos, and then a friend asked me to manage her condos, and I've picked up a half dozen other clients organically over the last few years).

I have 11 2-bedroom condos spread across the region (it's about a 35-minute drive from one end to the other). It's just me--no employees, no business partners, nothing, just me (I contract with a friend who owns a cleaning company and who hires and trains professional cleaners who do a darn good job).

When I started looking into services like Breezeway, BeHome247, EZCare, and others, I found they all defaulted to a workflow where an inspector followed behind the cleaner. This was my first exposure to that process. And now I'm left wondering: is it standard in the STR industry? I'd never heard of it, outside of maybe some large PMs who have untrusted employees on staff and who have lots of properties all very close together. I don't really have any guest complaints about cleanliness, and my cleaner has her ducks in a row and doesn't have issues with missed cleans or anything, so I wonder whether I should implement the same.

On the other hand, I also wonder how I would handle the logistics. I don't have any employees I could task with that, and I do not want to do it myself (not to mention it would take a HUGE chunk of my time). And sometimes there are 5-6 same-day flips that my cleaner's employees aren't wrapping up until 30 minutes before the guests show up, so how can I (or any one else) bounce around to half a dozen different properties that are all a 20-minute drive from each other, all in a 30-minute window?

Any suggestions for what I should do? Am I the outlier here? Asking here because I get the feeling that PMs on OR are probably more in my size bracket than the huge PMs that are often found on other social media sites with dozens/hundreds of properties. :)

Trent R
Jan 15, 2023 9:41 PM
Joined Dec, 2022 11 posts

new myself. If you feel like you have good cleaners, i wouldnt go through setting up and doing inspections. What you might have is them take a few pictures of certain areas after cleans. then if someone was to ever complain about something, you could present the picture as evidence.