Experience the difference of "Elite".

2 legal agreements?

James L
Jun 29, 2023 5:28 PM
Joined Oct, 2021 63 posts

This could be entirely random but today I have a guest sign and submit the legal agreement twice? Identical agreement, identical responses 4 minutes apart.

First time I have seen this happen? Wondered if it was a bug or if I have messed up my settings?

Any ideas?

Bri
Jun 30, 2023 3:30 PM
OR Team Member Joined Mar, 2022 48 posts

Hi James!

If you're sending the {BUFIXUP} via a channel template, as well as an email template, the guest can click on the link in each correspondence. That typically wouldn't allow for them to submit two Agreements, though. Usually the link will tell the guest that it's already been completed.

Feel free to write to us at the helpdesk (help@ownerreservations.com) with the ORB# of the booking if you'd like for us to take a closer look!

James L
Jul 2, 2023 5:07 PM
Joined Oct, 2021 63 posts

To be honest I'm not really bothered. I just thought you guys might like to know in case it is a bug you need to sort out.

Chris L
Jul 4, 2023 9:53 PM
Joined May, 2017 203 posts

Same--I occasionally see this happen (and I only and exclusively use the {BUFIXUP} in all my communications with guests). It's not really worrisome, but I've always been mildly curious why it sometimes happens. Next time I happen to notice it, I'll send it in to the Helpdesk so maybe they can figure out why it happened. But you're not alone, at least.