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AirBNB pricing higher than what I have set

Julie M
Jun 9, 2023 10:27 AM
Joined Apr, 2023 9 posts

Hey all!

I've been working on pricing today and noticed that AirBNB is displaying a higher price than I have set up.

My stack is PriceLabs > OwnerRez > AirBNB

There is NO rate adjustment set for AirBNB

There are NO surcharges that apply to this property aside from the cleaning fee, which is its own line item.  

This seems to ONLY be happening on dates where I have an AirBNB promotion set (there's other discrepancies, but not major ones).  Thoughts??

ETA: I just deleted the promotion and it actually went to the $149 that PriceLabs shows. It must be some glitch with AirBNB... it makes the base price HIGHER when I turn on a promotion?? Absolutely bizarre. I can assign a 22% discount to get the displayed price back to $149.  But only on some listings, apparently; I encounter this issue on some listings but not all of them.  

Adria H
Jun 9, 2023 11:02 AM
OR Team Member Joined Aug, 2022 122 posts

Hi Julie:

This is a frequent question. It's a little startling when you see it happen.

When you activate custom promos on Airbnb, that stops the rates sync from OwnerRez. As long as that custom promo is in place, the PriceLabs changes will not update. When Airbnb displays that "base rate" for your promo, they are taking the rate from the median of the prior 60 days pricing. What is slick about that is you can often take advantage of any potential algorithm bump using the Airbnb promo and be offering a rate in the range of the nightly rate PriceLabs had been recently sending.

If you click on the "some prices changed" link in your last image, you'll see this info

Jenny C
Jun 12, 2023 11:46 AM
Joined Dec, 2020 2 posts

This is happening to me using same stack as Julie. How do I turn off custom promotions with Airbnb? All my discounts say "not set" in airbnb and I don't see where to turn promotions off. I have made several attempts to fix through airbnb and they don't know.

Adria H
Jun 12, 2023 2:29 PM
OR Team Member Joined Aug, 2022 122 posts

You can view this by going to your calendar (on Airbnb.com) and if you have multiple properties, you'd click into that listing & check for this option on the far right tools area:

Click into the Promotion:

 

 

 

Did you do the early opt-in to the Summer 2023 release? If so, you won't see any of the above, you'll see:
In that case, if you need to edit custom promos, you'd want to go to your Airbnb API, disconnect the property in question from the API. Make your edits on Airbnb.com & reconnect the API.

 

 

Jenny C
Jun 12, 2023 9:06 PM
Joined Dec, 2020 2 posts

You can view this by going to your calendar (on Airbnb.com) and if you have multiple properties, you'd click into that listing & check for this option on the far right tools area:

Click into the Promotion:

 

 

 

Did you do the early opt-in to the Summer 2023 release? If so, you won't see any of the above, you'll see:
In that case, if you need to edit custom promos, you'd want to go to your Airbnb API, disconnect the property in question from the API. Make your edits on Airbnb.com & reconnect the API.

 

 

by Adria H – Jun 12, 2023 6:29 PM (UTC)

Thank you, I did the summer release and did what you said 3 hours ago and it hasn’t changed yet. Does it take time or did that not work? 

Adria H
Jun 13, 2023 1:23 AM
OR Team Member Joined Aug, 2022 122 posts

When you say, "did what I said" do you mean you disconnected the API? Perhaps it would be helpful if you could write in to Help@OwnerReservations.com & we can check your account?