Leaving Hostaway because of the 2% booking fee?

Airbnb Super Strict (30) cancelation.

Miapartamentos
Nov 8, 2023 5:44 PM
Joined Nov, 2020 21 posts

Hello, I just had a few consecutive cancelations which really messed up our calendars and after Airbnb revisiting their strict to make it a lot less strict, I realized that as a host I am not protected enough.

Airbnb says that for "software connected hosts" the (super) stricter policies are available. Would activating this option start shifting the service fee to me as a host (paying the 15% or whatever it is, instead of the regular 3%), or is this unrelated?

 

Thank you!

Adria H
Nov 8, 2023 6:13 PM
OR Team Member Joined Aug, 2022 148 posts

When you are API connected, the cancellation policy dropdown in the Settings> API> Airbnb> Change includes the options Super Strict 30 & 60. There is no connection to the one fee 15% pricing model when selecting super strict API cancellation policies.

Miapartamentos
Nov 8, 2023 6:45 PM
Joined Nov, 2020 21 posts

Thank you Adria!

Just to triple check, there's nothing that gets affected by choosing a strict cancelation policy, other than aspects related to such policy?

Adria H
Nov 8, 2023 8:17 PM
OR Team Member Joined Aug, 2022 148 posts

Hi Fabien

i use super strict myself, no other affects are associated with that selection. Never hurts to check!

Ken T
Nov 8, 2023 8:18 PM
Joined Aug, 2019 1706 posts

Ordinarily no, though I believe there can be if your account is not based in North America.

Here's a bit more information:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#super-strict-error