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Answering Guest/Prospect Inquiries from airbnb and vrbo

Sharfunnisa Q
Sep 25, 2019 12:47 PM
Joined Jul, 2018 15 posts

Hi - What may be the best way to answer the inquiries that we receive on airbnb and vrbo. I would like to centralize it into ownerrez but I am not sure where to begin setting it up. Thanks

Sep 30, 2019 11:03 AM
Joined Jun, 2016 1119 posts

Not airbnb, but yes to vrbo. You need to set up an auto responder in case the dates are "available" . The response text should be plain text with no links. Specify listing sites that it applies to as VRBO and Homeaway. Here is my sample.


Thank you for considering {PDISPNAME} for your vacation.

The dates you are inquiring about {IARR} - {IDEP} are available. Please see information about renting our cabin:

~ {PDISPNAME} is a private vacation home, rented out by owners (not a management company or an agent).

~ NO smoking ~ NO pets (no exceptions!) ~ NO house parties ~ NO bachelor / bachelorette parties ~ NO student / school / chaperoned groups.

~ Must be at least 25 years of age to rent, and be present during the entire stay; No third party rentals. Minors under 18 can only stay with parent, legal guardian or responsible adult, and must never be left at the property unsupervised.

~ No occupancy above {PXOLIMIT} persons (which includes all children ages 0 and up), with maximum {PXMAXADULTS} adults (over 14 years of age). We price per property per stay, quoted rate is the same whether one guest is staying or {PXOLIMIT}, but we do not permit over limit occupancy. If you have more than {PXOLIMIT} people in your party, ask us if we can suggest another cabin to better accommodate your party size.

~ Property is not reserved in your name until deposit (or full balance) is paid and booking is accepted. Availability is real-time and may change after this email is sent.

~ Rental Agreement signed by primary Guest and valid photo ID are required if you decide to book. If the required is not returned to Owner within 72 hours from booking acceptance, we reserve the right to cancel your booking and issue a refund of any amounts paid.

~ If you are booking more than 30 days in advance of your check in date, you will need to pay a deposit plus site fee (if applicable). The balance will be due 30 days prior to check in.

~ If you are booking 30 days or less prior to your check in date, the full balance (rental amount plus {PXDEPOSIT} Rental deposit) is due immediately (payment by credit card may be required).

~ 60 day cancellation policy (full refund if reservation cancelled by renter 60 or more days before the scheduled check-in).

~ We recommend obtaining Trip insurance for your trip if your stay is during winter months, or if you are concerned about possible Cancellation.

~ The exact address, driving directions and check in instructions will be provided after balance is paid and few days prior to check in.

~ Deposit will released/refunded within 2 weeks after check out provided there are not damages, Agreement violations, and no excessive cleaning required. It may released be sooner depending on satisfactory post-departure inspection.

~ Check in is {PCHECKIN} ET and check out is {PCHECKOUT} ET unless pre-arranged otherwise with the Owner IN ADVANCE. Late check outs may be subject to docking of the deposit.

~ Owners reserve the right to install and operate security/image capture devices on the property outside of the cabin for the express purpose of securing the property, driveway, entryway, parking, dwelling and its contents and ensuring adherence to occupancy limits and NO PET policy.

~ Complimentary WI-FI is available via satellite service (Typical speed up to 12 Mbps. Connection speed and availability is not guaranteed).

~ Our cabin is on well and septic. Guest understands that they be charged above and beyond the Deposit amount if prohibited items are flushed & clog or damage plumbing or the septic system.

~ Our cabin has front and yard with fire pit. NOTE: yard is NOT fenced and surrounded by natural landscape, small children should be always supervised by a capable adult.

~ All roads leading to the cabin are paved.


Victoria and Todd over at bluemountaincabins

Sharfunnisa Q
Oct 10, 2019 10:57 AM
Joined Jul, 2018 15 posts

Ohh this is brilliant. I think an email such as this should absolutely cover most of the questions I get asked.. Thank you so much - BlueMtnCabins