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Automated welcome message through Airbnb messaging so that guests know that ownerres emails are legitimate

Vann Brann
Apr 25, 2022 1:54 PM
Joined Sep, 2021 6 posts

Hi All,

I found an earlier post on this topic, but am hoping there is a solution.

I have a growing number of guests that are immediately suspicious that the welcome email sent through ownerreservations is not legitimate or a scam.

I have a welcome template in Airbnb messages, but being software conntected, it seems that feature is disabled.

Is there a way to have Airbnb automated messages still work (or automate one through ownerres) so that the guest can confirm in messaging that the emails they are receiving about deposits, signing the agreement, and providing ID are legitimate?

If not, can this be added to features?


Thanks, Heather Brann

Ken T
Apr 25, 2022 2:56 PM
Joined Aug, 2019 1707 posts

If you are connected to Airbnb via API, you can configure OwnerRez to automatically send Airbnb message templates via the Airbnb internal messaging system.  Check the green box on this page:


Crystal C
Jun 7, 2022 10:16 PM
Joined Jun, 2022 3 posts

Thanks, Ken!

New user here -- do I have to retype the message into OwnerRez, or will the templates I've been using on Airbnb continue to be sent automatically?

Rex C
Jun 8, 2022 3:48 PM
OR Team Member Joined Aug, 2021 50 posts

Yes, you would want to set up that message as an OwnerRez Airbnb template, and disable your automated messages that are created within the Airbnb control panel. You can send out the Request for Renter Contact Info (Renter Agreement link) in that Airbnb message and let them know that future communications will be handled via email.