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Booking.com question on final payment

Sandy M
Jul 26, 2023 12:18 PM
Joined Jun, 2020 5 posts

Challenged with the booking.com platform. Does anyone know if booking.com's final payment works the same way as AirBnB (i.e. its released the day the guest arrives)?

Ken T
Jul 26, 2023 2:20 PM
OR Team Member Joined Aug, 2019 1657 posts

Booking.com's payment system is vastly more complex with far more possible options, depending on your location, length in business, and many other factors.  You should speak with Booking,com tech support about the details and options available, and if necessary, reach out to our Helpdesk for assistance in getting the most satisfactory available configuration.  Note that this may take time, and potentially some trial-and-error.

Sandy M
Jul 26, 2023 2:32 PM
Joined Jun, 2020 5 posts

I opened a ticket with OwnerRez. Booking.com said I need to push the final payment request manually. 

 

Ash
Oct 25, 2023 4:16 PM
Joined May, 2022 6 posts

I was told by my rep that payment is sent on day of guest arrival. But this conflicts with OwnerRez saying we need to request payment!!! 

Adria H
Oct 25, 2023 8:57 PM
OR Team Member Joined Aug, 2022 120 posts

Booking.com (BDC) does have one payment option requiring the host to collect "at arrival." This is based on a hotel model and does not work for the majority of short-term rentals. It is even possible to have some listings receive credit card details whilst others require payment at arrival in the same account.

This is a BDC determination and not related to API.

Ken T
Oct 25, 2023 10:54 PM
OR Team Member Joined Aug, 2019 1657 posts

Just to spread some hope here - we are actively working with Booking.com to develop a vastly improved method of connecting and configuring your account, which we believe will resolve many of these concerns.  No specific details or ETA yet, but we anticipate you'll start seeing the first round of improvements in the near future, with many more to come.

Sandy M
Oct 26, 2023 9:22 AM
Joined Jun, 2020 5 posts

That’s good news the are by far the hardest channel partner to integrate with in OwnerRez…..