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Cancelled Second Payment in VRBO - Showing as Discount in Charges Section of Reservation now?

Nancy M
Oct 22, 2020 1:31 PM
Joined Apr, 2018 2 posts

I cancelled the second payment of a reservation for $1,638.00 in the VRBO booking so the guest could avoid the processing fees and send me a check.
I updated the reservation with the channel bridge import tool and now it's showing as a "Discount - CANCELLED_INSTALLMENT -1,638.00 in the charges section.
This isn't right. Is there a reason why this defaulted this way?
Should I just delete that so called discount line item and add it back the actual rental rates
Anyone else had this issue?

Ken T
Oct 22, 2020 1:36 PM
OR Team Member Joined Aug, 2019 1399 posts

I think the best way to look into this would be for you to email the Helpdesk with the ORB number of the booking. We'll try and figure out what happened.