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Channel Bridge not bringing in VRBO bookings

Carole H
Feb 15, 2023 8:49 PM
Joined Feb, 2023 16 posts

Hello! 

I'm really a newbie and am trying to bring in my VRBO bookings using the Channel Bridge.  I was able to bring in my Airbnb booking successfully, but when I try to export from VRBO I receive an error message for all of the bookings:

The only booking that exports is a canceled reservation which looks like it came from Expedia. 

I'm wondering if the problem is that I am currently integrated with another PMS. I was planning to get all of my bookings into OR and then disconnect that integration. Could this be the problem?

Thanks for any help or suggestions.

Carole

Ken T
Feb 16, 2023 4:31 PM
OR Team Member Joined Aug, 2019 1652 posts

Yes, if you are API-integrated with another channel manager, that's exactly the problem - Vrbo doesn't actually store all the data for those bookings, your channel manager does, so Channel Bridge can't get the data from Vrbo.  :-(

What Channel Manager are you using? We may be able to assist in bringing in data - please write the Helpdesk with particulars.

Carole H
Feb 17, 2023 3:46 AM
Joined Feb, 2023 16 posts

Thanks Ken, I will send a message to the help desk.