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Chargeback question

Jan 10, 2022 1:19 AM
Joined Jan, 2022 4 posts

I’m getting started with ownerrez and have always used Airbnb and vrbo. I’m excited to start handling payments for vrbo and adding a direct booking site, and a bit nervous.

I’m curious how others have handled chargebacks and how helpful your processor has been, if at all. Which processor do you use and would you suggest?

I’m currently considering Costco/elavon and ascent.

Thank you!

Jan 10, 2022 1:33 PM
Joined Jun, 2016 1120 posts

Lynnbrook, Helpful. You have to have 1) rental agreement 2) renter's ID 3) all pertinent documentation (emails, texts etc). Chargebacks are relatively infrequent if you have a good rental agreement, and important things initialed via custom fields during booking (such as cancellation policy., no pet etc) so that renter cannot claim that "they didn't know". 


Jan 10, 2022 4:41 PM
Joined Jan, 2022 4 posts

Thank you! This is the most helpful response that I have received in posting this question across three different platforms :)