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Converting block to booking: 2nd payment and Security Deposits

Dewey Getaway
May 29, 2020 2:47 PM
Joined Feb, 2020 49 posts

I'm in the process of converting "Blocked reservations" I imported from VRBO via channel bridge and have a question about second payments and security deposits.

These guests booked directly through me and have already made their deposit payments through my old invoicing system (Wave Apps). I'd like to convert them over to OwnerRez so they get reminders about their second payment and security deposit hold. I can't tell if this will automatically happen and they'll get a reminder prompting them to input a credit card when their second payment is due. I'd really rather not ask them to input their cards now because I want this to be seamless for them.

However, when I tried to schedule a security deposit for one of these blocks converted to booking, it would not allow me to do so without the credit card info.

I've input all of their guest info, total charges and recorded the payment that's already been made.

Ken T
May 29, 2020 3:17 PM
Joined Aug, 2019 1707 posts

Please write in to the Helpdesk with the ORB number of the booking, and we'll help you figure it out.

Dewey Getaway
May 29, 2020 3:48 PM
Joined Feb, 2020 49 posts

Thanks. Will do.