Damage Waiver - ensure it's working for Airbnb and VRBO

Can someone please confirm where I can check that the damage waiver I turned on will indeed apply to VRBO and Airbnb listings?

Do you mean, the damage protection insurance? I checked, and it will be. But there are a number of other settings you should add - please write in to the Helpdesk for an account review, and we'll send you the list.

Going to bump this with a related question.

I have the damage wavier turned on, and the fee added, for VRBO guests. However, in addition to this damage protection they are also being offered one from VRBO. I want to make sure customers don't buy two different damage protections - or at least are 100% clear that's what they are doing. Is there anyway to turn off the VRBO damage protection offer?

Not that we're aware of. There is also no way for OwnerRez to know if a guest purchased the insurance from Vrbo - we've asked about that.

Appreciate the heads up. Will do my best to make it clear with the guest. Is this on the table/horizon with VRBO or has been shot down by them already ?

Not shot down exactly, but there's no easy way to do it, so I wouldn't anticipate it anytime soon.

I am API connected now and I 'm trying to determine if VRBO is providing damage waiver?  They are charging the guest per their charge breakdown.  Or do I have to select from within Owner Rez to apply the damage waiver? I had some bookings that were manually entered or channel bridge into OwnerRez so I can not tell if the damage waiver was applied in VRBO or needs to be applied in Owner Rez

I am API connected now and I 'm trying to determine if VRBO is providing damage waiver?  They are charging the guest per their charge breakdown.  Or do I have to select from within Owner Rez to apply the damage waiver? I had some bookings that were manually entered or channel bridge into OwnerRez so I can not tell if the damage waiver was applied in VRBO or needs to be applied in Owner Rez

Hey Karen,

Please write to help@ownerrez.com with some booking ORB#s we can take a closer look at, as well as the charges breakdown you're seeing in Vrbo. We'll be happy to take a closer look for you and see what's going on.