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Delete custom source

Ellie A
Jul 9, 2022 12:26 AM
Joined May, 2022 4 posts

I created a custom source for when I was developing our Wordpress website which pointed to a test domain.

I created a further custom source for the live domain.

Our website is now live on its permanent domain but the custom source for the test domain is still there though the test website is not accessible.

I got an Inquiry for a booking this evening and it shows the test custom source name in the Via Listing Site column.

I can't find an option to delete the test custom source name.

If I haven't explained this very well then:

SoHo PCB Test points to Widget/Email Matching Domain mytestdomain.com

SoHo PCB points to Widget/Email Matching Domain sohopcb.com

How do I remove SoHo PCB Test?

I should add that the Wordpress Plugin points to the live domain - soho-pcb.com.

Why would the Inquiry show the Via Listing Site as SoHo PCB Test?



Ken T
Jul 11, 2022 2:34 PM
OR Team Member Joined Aug, 2019 1689 posts

Short answer: You can't currently delete a custom source.

But, we took a look at your account, and it isn't optimally configured.   It'd be easier if you did just one widget and mapped to multiple properties:


And, the widget needs to be mapped to the new source. Some of your widgets are still linked to the test source.

Ellie A
Jul 11, 2022 5:09 PM
Joined May, 2022 4 posts

Hi Ken,

Ok, I should have read the user manual first!

I have been through and changed all the SoHo-PCB Test to SoHo-PCB and the widgets are all working now on the live domain.

I presume there is nothing wrong with having a Booking/Inquiry widget per property now that I have them there. Please let me know if this presumption is incorrect.

Thanks for you help!


Ken T
Jul 12, 2022 11:33 AM
OR Team Member Joined Aug, 2019 1689 posts

No, there's nothing wrong with that, it's just a little more complicated potentially.  If you've gotten it configured so it's all working as you want it, no need to change it further.

Richard and Dallas C
Mar 1, 2024 3:26 AM
Joined Aug, 2020 8 posts

It is now a couple of years since this topic was discussed. Can we now delete custom sources? 

Steven C
Mar 1, 2024 11:21 AM
OR Team Member Joined Jun, 2021 6 posts

Hi Richard,

Unfortunately no, there is still not a way to delete a custom source.   Mostly because when these are created they are tied to other bookings and things under the covers so they should never be truly removed for accountability and tracing.  However, doesn't mean we couldn't allow you to disable them, and hide from your active view so they don't show up in drop-downs and what not.

Thanks for giving us a nudge on this.  I am going to bring it to the attention of our dev team to ensure this is on a future roadmap of improvements.

Mar 1, 2024 11:41 AM
Joined Jan, 2020 170 posts

Yes please!! The ability to disable/archive old, unneeded, or never-used custom sources would be greatly appreciated!