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Discounts & Commissions & Owner Surcharge

Dan F
Jul 12, 2023 12:00 PM
Joined Apr, 2023 1 post

Hey gang - I am helping a client set up owner statements for an owner and have a couple of things not working,

(1) The client and owner agreed the definition of gross rents for purposes of calculating the PM Fee would include any 7-night discounts offered.  The property is set up with a 20% commission, the discount is selected as the same commission as set up on the property but when I go to the Charges tab the discount has no commission adjustment and on the PM tab the PM Payout excludes the discount?   What else needs to be done to ensure this is included?
(2) My client wants to charge an owner $20 per stay for a "concierge/amenity" charge to cover incidentals offered to the guest, this $20 would come out of gross rent so that any PM Fee paid would not include this $20.  What might be the best way to set this up?  A surcharge that charges per stay - $0 to guest but $20 to PM?  or an expense on the owner statement side.  Trying to avoid manual work or rework which I fear the expense side will require.  Any thoughts? 


Thanks in advance 



Caleb M
Jul 16, 2023 10:11 PM
OR Team Member Joined Mar, 2022 127 posts

Hi Dan,

(1). Generally for a Surcharge or discount to have commission applied you would need to navigate to that specific items configuration page and ensure that the commission setting is set to match 

If that setting is already set and a booking isn't matching, the most common reason is that the booking came in prior to that setting being configured, to correct this running the batch update tool should do the drink. That tool can be ran via PM > Batch Update > Batch Update Bookings for Commission or by following this link - https://app.ownerrez.com/management/batch/commission

You'll want to make sure the third option for the top section is selected. If this still doesn't correct it, go ahead and email us at Help@OwnerReservations.com and provide the booking number of the reservation with this issue, there are a few other minor reasons that may not have a commission applied we can look into.

(2). In the future we have plans to introduce automatic expensing, but at this point in time there wouldn't be any means I can think of to set this up, the community may have some creative workarounds. I also don't believe surcharges would work for this at this point in time.