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Erental lock replacement

Kim C
Sep 11, 2023 7:07 PM
Joined Sep, 2017 1 post

We replaced a broken E rental lock, with a new one, but it does not seem to be taking affect. We entered the information as instructed, and deleted the prior one that was broken. Is there anything else that we need to do to make sure that the new E rental lock is in the system? Please advise. Thank you. 

Sep 12, 2023 9:36 AM
OR Team Member Joined Mar, 2022 48 posts

Hi Kim,

Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you've mapped?

That's where I'd check first!

I believe we've just followed up with you in a helpdesk ticket on this subject as well. You should be receiving our email shortly!