Experience the difference of "Elite".

Guests are listed 2x typically

Rich S
Jan 14, 2019 4:34 PM
Joined Dec, 2018 301 posts

Is this expected? A guest first inquires, then books, and I import using channel bridge.

I see one guest entry with the fake vrbo email and one with the real email. I imagine this is expected, and the OR either cannot or isn't recognizing a guest with same name as a recent inquiry.

Doesn't seem to be a problem at the moment, but I imagine when I start sending marketing emails I'll need to somehow filter out the unwanted guest entry.

Paul W
Jan 14, 2019 9:43 PM
OR Team Member Joined Jun, 2009 832 posts

Hi Rich,

We've got you covered on that. First, our booking/guest exports can target (and remove) records that have fake/proxy email addresses. We also have a special report and export for mailing lists that will also remove certain email addresses.

You can use Guests > Merge feature to merge guest records as well. Filter to the ones you want to include, then select using the check boxes on each row and click the Merge button up top.