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HomeToGo - how to pay them??

BlueMtnCabins
Apr 5, 2022 3:48 PM
Joined Jun, 2016 1120 posts

So I have had one rez via HTG. They send me an invoice and it says to pay to some bank ???

I do not even know how to pay that. They are doing business in the US and they want to use these credentials? 

Anyone else? 

 

Paul H
Apr 6, 2022 6:16 PM
OR Team Member Joined Oct, 2019 291 posts

HomeToGo is working on their credit card payment option for invoices and should have that available soon. For now, their payment method for invoices is wire transfer.

Mike Mc
Apr 23, 2022 8:19 PM
Joined Feb, 2019 8 posts

I received an invoice as well.  Any luck finding out how to make payment?

BlueMtnCabins
Apr 26, 2022 7:19 PM
Joined Jun, 2016 1120 posts

No, just not paying till they give me a normal way to pay. 

Mike Mc
Apr 26, 2022 7:22 PM
Joined Feb, 2019 8 posts

Sounds like a plan.  The bill was 3 months late in arriving which I thought was unusual.

 

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Mike Mc
May 4, 2022 4:01 PM
Joined Feb, 2019 8 posts

I just received a link to pay via credit card after I asked them how to pay.  It took about a week.

Chris L
May 15, 2023 2:39 PM
Joined May, 2017 206 posts

So I finally got my first HTG booking that didn't end up canceling (my first two bookings were canceled, but HTG still invoiced me the commissions for those bookings until I challenged them). I went to pay...and while they now do support paying invoices by credit card, they only support Visa and MasterCard.

My business card is an Amex.

TBH, I'm just going to disconnect from them. Frankly, I hate doing business with European (and especially German) companies anyway--they are far too rigid, never focused on making life easier for their customers, and impossible to work with in general. It's a cultural thing, and I know this well, because one of my primary vendors at my day job is a German company, and it's a constant battle with them over their inflexible policies and insistence that everything fit neatly in whatever boxes they've invented. (FWIW, Booking.com, which is headquartered in Amsterdam, has similar issues...another reason I despise dealing with them.)

If they delivered me a decent number of profitable bookings, I'd deal with it, but I have one booking from them, and I've wasted more time fighting with them than the profit I've made on that one booking. If they want to grow in the US market, they need to make it easy to do business with them. Unfortunately, "making it easy to do business with us" is not a German ideal. So, bye-bye, HomeToGo.