Experience the difference of "Elite".

hosted website

Jun 9, 2019 8:43 PM
Joined Jun, 2018 385 posts

I am using a hosted website with you. Where do emails to that domain go?

Paul W
Jun 11, 2019 5:21 PM
OR Team Member Joined Jun, 2009 832 posts

They go wherever you have email configured in your DNS records! 😜

When you point your live domain name at us, it's for certain DNS "records". Typically A or CNAME records. More on that here under Going Live:


The same is true of email. You need to set up MX records in your DNS which then define what email servers will handle your email. If you use G Suite (Google's infrastructure) then they'll give you a set of MX records and tell you how to configure it.

Bottom line - OwnerRez does not receive or do anything with email on your domain name.

Jun 15, 2019 6:51 PM
Joined Jun, 2018 385 posts

OK - my other domains (besides this one - using your hosted website service) are on a standard host.

So I chatted with my domain registrar and they said:

"Do you have a hosting to use for the domain's email service yet please? You could confirm with them about this issue as all the files are configured there. If they do provide MX records for you, then you can set it up for your domain."

"Looks like the domain is using our custom DNS. You could set up DNS records for your domain at the same page to connect your email hosting to your domain name."

My Domain settings include:

DNS Settings: Dynadot DNS
Email Settings: Email Settings do not apply to custom DNS

In other words, not really sure how to do this, and still not sure how to use this email (Sales @ JimThorpeVacationRentals.com)

Chris Hynes
Jun 15, 2019 7:34 PM
OR Team Member Joined Oct, 2012 1400 posts

So domains and DNS can host different services. A web site is one service and email is a completely different service. For the hosted websites in OwnerRez, we only provide the website part (this is the A/CNAME records you configure on DNS).

You need a separate email provider to handle email (this is the MX type records you configure on DNS). Often your registrar will have an email service they provide and you just have to configure the DNS properly for that. It sounds like you've got email on your other domains with them, so ask if there's a way to use their email service but still have the website point to OwnerRez servers.

If not, you can use GSuite like Paul mentioned, which gives you GMail but at your own domain: https://gsuite.google.com/. There's tons of emails services, another couple I know of are https://www.fastmail.com/ and https://www.pobox.com/.

Basically what you'll do is to find an email provider, sign up with them, and they'll give you the correct MX records to configure on your domain's DNS to make that Sales @ JimThorpeVacationRentals.com email address work.