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How often does Ownerrez sync with Airbnb and Vrbo via API integration?

LC House
Aug 16, 2022 4:15 PM
Joined Aug, 2022 12 posts

1. How often does Ownerrez sync with Airbnb and Vrbo via API integration?

2. Vrbo just informed me that API integration is completed but Ownerrez still shows Vrbo API as "Integration in process". I triggered a full sync with Vrbo manually and it has been more than 1 hour but the status is still "sync pending". What should I do?

Ken T
Aug 16, 2022 7:42 PM
OR Team Member Joined Aug, 2019 1399 posts

Airbnb syncs near-instantly.  Vrbo, it depends - calendar updates are within a few minutes, but photo updates can take overnight.

It can take a few days for a new Vrbo API integration to fully shake out and update OwnerRez, but if something still seems stuck after a bit, write in to the Helpdesk to take a look.

Steve V
Apr 10, 2023 12:55 PM
Joined Dec, 2022 1 post

Is it an instant sync when first connecting the API and properties to Airbnb? Our Airbnb status has been "in progress" and sync status "importing" for 3 hours for 6 properties.

Ken T
Apr 10, 2023 3:53 PM
OR Team Member Joined Aug, 2019 1399 posts

On initial connection, it can take a bit longer because there's more data, especially if you have a lot of high-res pictures.  But 3 hours seems a bit long.  If it's still not finished, please write in to the Helpdesk with specifics so we can investigate.