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Lynnbrook Deposit Timeline

Russ
Mar 5, 2023 4:55 PM
Joined Jan, 2023 31 posts

Is there a general timeline for Lynnbrook payments to show a deposit date?  I have CC payments made 30+ days ago that still don't show a deposit date. 

Thanks,
Russ

UstlcRentals
Mar 5, 2023 11:15 PM
Joined Oct, 2021 54 posts

I believe they don't deposit until after the Guest checks in, similar to airbnb. Maybe that is why?

Ken T
Mar 6, 2023 12:12 PM
OR Team Member Joined Aug, 2019 1692 posts

That seems likely, but, if you want to write in to the Helpdesk with a specific example, we can confirm.

Paul W
Mar 6, 2023 7:50 PM
OR Team Member Joined Jun, 2009 829 posts

Hey Russ,

I took the liberty of looking at your account.  You use Lynnbrook Group and it's "fund at arrival" which means Lynnbrook will deposit the money in your bank account when the booking occurs.  The oldest transaction in your account (looking at the CC Processing History report) occurred on February 4th, but it is for a booking that arrives in April.  So that transaction won't be deposited until the booking arrives in April.  Hope this helps explain it!

Russ
Mar 6, 2023 10:19 PM
Joined Jan, 2023 31 posts

Hi Paul,

Thanks for the help!

According to this page, "fund at booking" might not be supported yet by OwnerRez? If not, when will that be available?

Also - the link above says good history is required for that option. Can you elaborate on what the requirement is for good history? Is it a dollar amount, number of bookings, or something different?

My scenario might be unique, but I would hope within a few months and/or 5-10 week-long bookings this could be switched to "fund at booking".

Russ

Paul W
Mar 8, 2023 10:25 AM
OR Team Member Joined Jun, 2009 829 posts

According to this page, "fund at booking" might not be supported yet by OwnerRez? If not, when will that be available?

Fund At Booking is fully supported, and we have many users using it already. In order to get that, you have to ask Lynnbrook to sign off on it. They are the ones that underwrite the process that and have to approve for it to convert over. Reach out to them and see what they require to get that going.