Experience the difference of "Elite".

Mobile format

Daliana M
Dec 1, 2021 3:26 PM
Joined Oct, 2021 3 posts

Update the quote and email format so that it’s a better fit for mobile devices. The emails come with different font sizes, the footing is really big and the logo is stretched out.

Ken T
Dec 2, 2021 1:28 PM
OR Team Member Joined Aug, 2019 1689 posts

Are you referring to system alerts or system messages. ie. emails from OR to you; or, emails from you to the guest? Both should be displayed reasonably on mobile browsers; we've recently been working over that. Email alerts from OR in particular now use a mobile-friendly design.

If you have a specific example of a recent one that is bad, please send a screenshot in to the Helpdesk - perhaps we missed one. :-/

BB
Feb 4, 2024 5:33 PM
Joined Jan, 2024 3 posts

Hello, I found this post before starting a new one so adding here. I’m new user, trying things out. I did inquiry on direct website, the responding email with quote stretched my logo (see screenshot). This was done on iPhone using latest iOS.

Daliana M
Feb 4, 2024 6:19 PM
Joined Oct, 2021 3 posts

This is what mine does as well. The rest of the text is smaller except for the footer and logo.

Daliana M
Feb 4, 2024 6:21 PM
Joined Oct, 2021 3 posts

Hi Ken,

I just realized you had answered to me on this. Sorry about that. Below I have added a new comment with a picture of the mobile format.

Ken T
Feb 5, 2024 9:30 AM
OR Team Member Joined Aug, 2019 1689 posts

For anyone who comes upon this thread - we are glad to assist with formatting issues, but, the best way for us to do that is for you to write in to the Helpdesk with the screenshot of the problem; information about the device and software being used; and, if possible, identifying the specific message and/or booking that's causing it so we know where to look.  Sometimes there is stray CSS or HTML code in the email template or Footer settings in your Theming, which can be easily fixed once found.  Other times, the issue can be an artifact of a particular email client and/or device, which requires more investigation.  Thanks!

BB
Feb 5, 2024 11:18 AM
Joined Jan, 2024 3 posts

Thanks Ken, I submitted my issue to the Helpdesk per your instruction, however, note there’s no way to attach a screenshot of the issue in the message to Helpdesk

Ken T
Feb 5, 2024 11:24 AM
OR Team Member Joined Aug, 2019 1689 posts

You should have received an automated response email from the Helpdesk system - you can reply to that email with your screenshot attachment, and it'll be posted onto your support ticket internally.