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Navigating a free stay... completed booking with security deposit hold

Take to the Lake
Apr 14, 2023 3:47 PM
Joined Aug, 2022 17 posts

We gave a 2-night stay away in a Chamber of Commerce event. We want them to book it like a normal stay using a discount code that gives them a zero balance. We also want to place a security hold on their credit card prior to their stay. We've tried to have our guests book this way in the past, but they were denied in the booking process because there was no balance, so we ended up charging them $1 (which seems incredibly unprofessional). Is there any way to accomplish what we're trying to do -- get a credit card on file and complete a booking with no charge?

Eric E
Apr 17, 2023 1:36 PM
OR Team Member Joined Feb, 2023 8 posts

Hello!

We do have this issue with zero balance bookings on our bug list and it is being escalated. No timeline yet, but we are working on it.

You can work around the issue by creating a booking (not a quote) on the backend, then sending the guest a "Request Security Deposit" link.

Thanks,

Eric Esquibel

Hotels by FPM
Jul 9, 2024 10:01 AM
Joined Mar, 2023 2 posts

Has there been any updates on this?

Bri
Jul 10, 2024 9:05 AM
OR Team Member Joined Mar, 2022 64 posts

Has there been any updates on this?

We paused work on this due to some other underlying accounting considerations. Here's what's possible at this time:

https://www.ownerrez.com/support/articles/0-booking-1-quote

You can always create a quote or booking with a Security Deposit in place and request a card from the guest to apply the hold or refundable deposit!

If you have further questions surrounding this topic, please don't hesitate to write to us at help@ownerrez.com

Nina O
Jul 10, 2024 6:51 PM
Joined Oct, 2023 1 post

This is not a real solution that assist with marketing. A guest that find our add wants to be able to book immediately, not later when staff can go through the 17 step process. Hope it gets back on the list soon.