Leaving Hostaway because of the 2% booking fee?

New Airbnb App and search categories

James L
May 11, 2022 12:46 PM
Joined Oct, 2021 74 posts

I know it's brand new (today) but I logged in to see what i need to do to update my properties for the new Airbnb category searches. I can find the announcement from Airbnb but can't find any more than that. I'm assuming they will arrive soon and that OwnerRez will have some new boxes for us to fill in.

Anyone know anything about it?

Thanks

Ken T
May 11, 2022 12:52 PM
Joined Aug, 2019 1706 posts

Airbnb just announced it to us as well.  Their official guidance says that the new categories will be "evaluated using machine learning", which suggests that, no, there won't be any additional boxes for you - their systems will presumably automatically search your photos and descriptions for mentions of Frank Lloyd Wright and grand pianos, to grab a few examples.

We are continuing to request additional information, and will quickly support any new options Airbnb makes available.

Ken T
May 11, 2022 3:46 PM
Joined Aug, 2019 1706 posts

Airbnb has just confirmed to us that, indeed, this will be entirely automated using machine learning, so there will be no new settings, amenities, or other options to configure.

James L
May 11, 2022 5:59 PM
Joined Oct, 2021 74 posts

Thanks Ken.

I think their Machine has a lot of learning to do. I looked for my place under countryside and national parks but despite it actually being in both it doesn’t turn up in the searches.

Plenty of other places that aren’t in the countryside or a national park turned up though.

Looks a bit of a mess at the moment.

 

Adria H
Mar 17, 2023 11:57 PM
OR Team Member Joined Aug, 2022 148 posts

Airbnb just released the ability to see your categories in the hosting site:

To check your listing categories, follow these steps:

  • Log in to your Airbnb hosting dashboard.
  • Go to your listing in the “Listing Details” tab.
  • Scroll to the “Property and rooms” section.
  • Look for the “Categories” line item, which displays the categories your listing is listed in.
  • Click on “View” for more details about each category.

If you discover an ability to edit/effect your category, do report back.

James L
Mar 18, 2023 2:17 PM
Joined Oct, 2021 74 posts

There is no official way unfortunately. I have had some success bending the ear of one of the Airbnb community forum leaders who said she would sort the problem out for me. However she’s only been successful in one category when I should be in 3.

I’m still bugging them until it is sorted out!

Jason B
Oct 30, 2024 4:48 PM
Joined Jan, 2021 33 posts

Any updates on this?  I have lost my Ski In / Out category.

I just tried to add it with Elevate tool.   Has anyone had luck with this?

AirBNB is blaming OwnerRez

https://elevate.translated.com/categories

Bri
Oct 30, 2024 5:56 PM
OR Team Member Joined Mar, 2022 105 posts

Any updates on this?  I have lost my Ski In / Out category.

I just tried to add it with Elevate tool.   Has anyone had luck with this?

AirBNB is blaming OwnerRez

https://elevate.translated.com/categories

by Jason B – Oct 30, 2024 8:48 PM (UTC)

Hey Jason,

Please write a ticket in to the helpdesk so we can have a closer look! help@ownerrez.com

Screenshots and links are always helpful, if you could include some.

Jason B
Oct 30, 2024 5:59 PM
Joined Jan, 2021 33 posts

Ticket sent in a few hours ago..    happy to jump on a zoom and share what I learned from AirBNB..

Frustrating if AirBNB Category's are search filters and we can't update them ourselves.

Adria H
Oct 30, 2024 9:14 PM
OR Team Member Joined Aug, 2022 148 posts

I recently saw this info on a forum post. Had you tried these steps?

Apparently you can choose to request a certain category:
Go to the listing, click property I believe and it will show categories. Then click learn more. Scroll to the part that says “change categories” or something similar. There’s a link that says “elevate”. Click on that and it will take you to a sign on page where you put your Airbnb log in and it will show all your listings and categories to change. It is said you can request to add/change a category.

 

The link you added above will take you right where you need to go to request the category, it's better than the steps I posted above:

 

https://elevate.translated.com/categories

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