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Sep 25, 2015 3:48 PM
Joined Apr, 2012 395 posts

Please check, ASAP, on a booking that Hasan says he made. It does not reflect this.

Michelle J
Sep 25, 2015 4:10 PM
OR Team Member Joined Jan, 2011 582 posts

This is most likely happening because the guest is misinterpreting the quote as a booking. That often happens. When the guest gets a quote, they often believe that you are telling them that the dates are reserved. Make sure he knows that he has to finalize all the way through including renter agreement, selecting payment and confirming on the final page.

Sep 25, 2015 4:46 PM
Joined Apr, 2012 395 posts

I am seeing if he has enough in his account. They tend to forget the security deposit also.