Experience the difference of "Elite".

Notification Alert for inquiry
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Ken T
May 23, 2023 8:11 PM
OR Team Member Joined Aug, 2019 1403 posts

Later this year, we expect to add inquiry triggers.  This will allow you to configure automatic messages to be sent when inquiries occur, including via SMS, and anywhere else triggers can be used.

Kim E
Jul 21, 2023 9:02 AM
Joined Feb, 2022 6 posts

Is there going to be a notification feature for SMS messages that come in? A badge, alert or text is necessary, when time is of the essence. We are constantly checking the OR inbox while guests are staying, just so I don't miss something. Forwarding to Email isn't cutting it. Because email is used for other reasons. Maybe this a completely different feature. But along the same lines.

Ken T
Jul 21, 2023 10:54 AM
OR Team Member Joined Aug, 2019 1403 posts

Yes, this is planned - see this forum post:


Lois E
Oct 8, 2023 12:16 AM
Joined Jun, 2023 2 posts

Hello! Have there been any updates to this? I did not realize that this was not an option when I first created my OwnerRez account and website for my rentals. I agree with everyone else that time is of the essence when it comes to guest bookings. They will very quickly look elsewhere. An SMS notification is imperative for STR! Thanks!

Scott K
Nov 26, 2023 10:45 AM
Joined Oct, 2023 11 posts

Jumping in here that this is a pretty important/critical request given OwnerRez doesn't have a mobile app and relies on a responsive website/PWA experience.

As an Airbnb user, I rely on their app's system notifications when a new inquiry comes in, and I'm often not at a computer.

Waiting an hour to respond to this can mean lost revenue.

I'm an Android/Gmail user and AFAIK there's no way to configure that to say "Send a system notification when an email from <Sender XYZ> is sent to me."