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PM Commission Summary Question re: cleaning fees

MI Furnished Ren
Jul 20, 2023 7:18 PM
Joined Jan, 2023 1 post

How do I get the cleaning fee to show up on the Commission Detail so it doesn't look like I am shorting the owner:

These are my current settings:

Amount
PM gets the entire amount

Category
Cleaning


Description
Cleaning Fee-studio

 

Owner Visibility
Show as reimbursed expense on statement


PM Account
Paid from escrow (won't be reimbursed on PM statement)

Date To Use

Arrival 


Commission Property Management
Rate
No commission

Caleb M
Jul 24, 2023 9:40 PM
OR Team Member Joined Mar, 2022 128 posts

Hi,

I'm not fully sure I understand the context of what system or part of OwnerRez you're referring to by "Commission Detail", for an accurate response I'd recommend emailing our helpdesk at Help@OwnerReservations.com with screenshots and examples of what you're seeing that you'd like to correct.

That aside the majority of a cleaning fees PM related settings would be handled within its individual configuration page found via Settings > Surcharges > Fee in Question, there are some additional settings related to host fees and payment processing fees that can be found under owner settings via PM > Owners > Owner In Question > Change > Settings

We have a helpful blurb on the aforementioned owner settings you can read through here: https://www.ownerrez.com/support/articles/property-management-common-issues-questions#channel-expense-commission

~Caleb