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PM commission when booking is canceled

Julie M
Aug 1, 2023 4:21 PM
Joined Apr, 2023 9 posts

Hi!

I'm running owner statements and there is an instance where a booking was made, then immediately canceled and fully refunded.  However, OR is showing that there is a *negative* PM fee, so on the owner statement I am actually paying the owner a small commission for this canceled booking!  What the heck?  Is this because the reservation shows a -$80.38 because the credit card fee is being expensed?  

Ken T
Aug 4, 2023 6:12 PM
OR Team Member Joined Aug, 2019 1531 posts

Is this because the reservation shows a -$80.38 because the credit card fee is being expensed?  

That would be my guess.  For further investigation, please write in to the Helpdesk with the ORB booking number so we can confirm my theory.

Julie M
Aug 5, 2023 2:26 PM
Joined Apr, 2023 9 posts

Thank you, seems reasonable that is it... the math works, anyway, and I'd rather be paying $12 than that $80 CC fee :p