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Question about Automated messaging and Airbnb

James L
Oct 7, 2021 9:28 AM
Joined Oct, 2021 66 posts

I currently have the automated messages running on Airbnb and it's running smoothly.

I'd like to check what happens to these messages when I map Airbnb with Ownerrez?

I want to set up the same (similar) messages to go out for my own website and, maybe, some other channels. However I don't want to duplicate messages or mess up the current system.

Apologies for the newbie question as I may easily have missed the answer elsewhere.


Ken T
Oct 7, 2021 12:21 PM
Joined Aug, 2019 1707 posts

Couple options here:

- You could disable the messages in Airbnb, and set them up in OwnerRez instead. You can do that as ordinary emails, or via the Airbnb internal messaging system - OwnerRez integrates into that.

- Or, you could leave the messages in Airbnb, and, when you set up automatic templates and triggers in OwnerRez, use the Criteria to send them for "Everything But Airbnb."