Experience the difference of "Elite".

Report containing all data, transactions, and correspondence from a single booking

JLB Properties
Jul 10, 2021 7:25 AM
Joined Nov, 2020 15 posts

Just had my first chargeback. Guest didn't like that I had to keep some of their security deposit so they reported the charge as Fraud. Is there a way to run a report that contains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!

Ken T
Jul 10, 2021 3:07 PM
Joined Aug, 2019 1707 posts

Unfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway.