Experience the difference of "Elite".

Reports: Calendar for sorting dates not working

Donna M
Jul 16, 2022 2:36 PM
Joined Sep, 2017 40 posts

What is the trick to plugging in specific dates for making reports (in any/all categories)! It is practically IMPOSSIBLE to keep the date that I selected to actually stay in the tab!
I will select a date, on "from" tab and then try to select a date on the "to" tab and then this happens:

  • dates revert back to what was originally there when I started
  • I have the dates I want finally set in the from-to tabs and hit apply only to get a different date all together
  • I'll have the from date finally stick...but when I go to from- with the date clicked on to the one I want it changes the from date to read as from date
  • I finally get the actual dates I want and it won't let me apply

If this doesn't get fixed or someone share the magic secret to doing this correctly I'm going to need therapy and a new computer!
And in case it is the computer's fault - I'm using a MacBook Pro up to date with Monterey 12.4 on Google Chrome-up to date Version 103.0.5060.114 (Official Build) (x86_64)


Ken T
Jul 18, 2022 2:27 PM
OR Team Member Joined Aug, 2019 1689 posts

We're aware of this issue, and there's a fix scheduled for the next release.

Jan 14, 2023 12:08 PM
Joined Jan, 2020 170 posts

This is happening to me right now with every report I attempt to run. I've cleared cache/cookies, restarted my browser, tried in multiple browsers (Chrome, Safari), and tried in Incognito mode -- same issue. 

Shawn H
Jan 16, 2023 6:24 PM
OR Team Member Joined Aug, 2021 221 posts

Hi Alece - we answered your support ticket but wanted to leave this note for any others that may encounter this.

After selecting the month or year you just need to select the actual date. For example, if you select Custom Range, you'll notice the default range at the bottom shows "today's date"-"today's date". All you need to do is pick the month and the year you need, then click on a specific day. The date range will update to show your first selection. Then you can change the month and year and select the end date.

Jan 23, 2023 12:26 PM
Joined Jan, 2020 170 posts

Thank you! I didn't even realize the date was clearing/canceling when I changed the month or the year. That definitely is the culprit. (The UX/UI might need improvement there as it's not obvious or intuitive, even to me as a tech-savvy person. Perhaps an error notification banner explaining what's missing?)