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RULE VIOLATION Got check-in and check-out on Thanksgiving

Julie M
Nov 16, 2023 6:08 PM
Joined Apr, 2023 9 posts

Anybody have any idea how I managed to get both a check-out and a check-in on Thanksgiving day in violation of my rule set?  I'm in deep doodoo now

 

Adria H
Nov 16, 2023 6:17 PM
OR Team Member Joined Aug, 2022 122 posts

I'd check your spot rates. Do you use dynamic pricing? If so, PriceLabs has many customizations that can result in them syncing arrival/departure rules.

Settings> Rates> hover over the date and see what the pop up shows as a source. If it says "custom rule" then that is spot rates, usually dynamic pricing.

Julie M
Nov 16, 2023 6:23 PM
Joined Apr, 2023 9 posts

Ugh that is exactly what happened.  There's a spot rate for those dates leading into Thanksgiving.  That sucks.  But thank you for the quick and accurate answer!

Adria H
Nov 16, 2023 6:26 PM
OR Team Member Joined Aug, 2022 122 posts

Spot rates are the ultimate arbiter of rates/arrival/departure/minimums. Any time you have a question, look there. The pop-up tells you the source.
I know, personally, very well how tricky it is with PriceLabs and customizations, ick!