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SMS Failed with Error Code 30035

Chris S
Jul 20, 2023 1:39 PM
Joined Mar, 2022 4 posts

When an SMS message fails to send with error code 30035 what does this mean?

Joel P
Jul 20, 2023 1:49 PM
OR Team Member Joined Oct, 2009 114 posts

Error code 30035 means that your message was blocked due to having no approved SMS brand. Make sure you have submitted your brand details here: https://secure.ownerrez.com/settings/phonenumbers/brand

If you have already submitted your brand and it was rejected, reach out to our help desk (help@ownerreservations.com) and we can assist further. If you have a pending brand, you simply need to wait for that to be approved.

Chris S
Jul 20, 2023 1:53 PM
Joined Mar, 2022 4 posts

Will submit a ticket since my SMS messages are going through for all the other bookings except for this one which makes it sound like this would not be an SMS Brand issue. 

Joel P
Jul 20, 2023 1:57 PM
OR Team Member Joined Oct, 2009 114 posts

The Telecoms are ramping up message blocking for unbranded messages through July and August. They're not blocking 100% yet, but will be soon. That's why we are encouraging all our users to register their brands now before the full block goes into effect.

Chris S
Jul 20, 2023 2:01 PM
Joined Mar, 2022 4 posts

Got it. That makes sense. How can I tell if my SMS Brand has been approved or not? In OwnerRez I navigated using the provided link and everything looks populated as expected. 

Joel P
Jul 20, 2023 2:07 PM
OR Team Member Joined Oct, 2009 114 posts

If you navigate to Settings > SMS Numbers you should see this:

If you already have an approved brand and you are still getting this error, reach out to us, and we can open a ticket with our SMS partner to find out why. 

Chris S
Jul 20, 2023 2:14 PM
Joined Mar, 2022 4 posts

Super helpful, yes, I see that "Brand approved" message. Ticket submitted. Thanks Joel for the quick turnaround.