Leaving Hostaway because of the 2% booking fee?

Specify to collect only 50% if booking is more than 60 days out?

Monica R
Jan 9, 2019 11:27 AM
Joined Feb, 2018 86 posts

Hi all! I can't seem to find this functionality and am hoping it exists.

We typically collect all monies in full up front for any booking that begins within the next 59 days. However, for bookings that begin 60+ days out, we only collect 50% of the total, and then we automatically charge the balance two weeks before they arrive.

I can't find in the RULES section how to set up these parameters. My only option appears to be to charge ALL UP FRONT or to do two payments, across the board, for every single booking.

Is there something I'm missing?

Thanks!!
Monica

Chris Hynes
Jan 11, 2019 7:11 PM
OR Team Member Joined Oct, 2012 1401 posts

You can't do that exactly but you can get close.

The system will check the second payment days on booking and if it's past the deadline it'll require everything up front. In other words, if you put second payment days at 60 days, and the guests books on day 59, they'll be charged everything up front. If they book at 100 days, it'll take 50% up front and 50% on day 60.

What you can't do right now is to vary up the days so the second payment is due at 14 days if over 60 days from arrival but due at 60 days if less than 60 days from arrival.

Monica R
Jan 15, 2019 3:52 PM
Joined Feb, 2018 86 posts

SUPER helpful way to explain the workaround! Thanks Chris!