Experience the difference of "Elite".

Template difference and when to use

Harry D
Apr 2, 2022 5:11 PM
Joined Mar, 2022 6 posts

Hello there,

I'm trying to understand the difference between these two templates and when to use one over the other.

Also trying to understand, if a template was sent, where can we clarify that one had been sent? Is there a "sent" folder?


Request Renter Agreement for Channel Bookings

Send Renter Agreement Form to Guest

Thank you,

Ken T
Apr 4, 2022 11:28 AM
OR Team Member Joined Aug, 2019 1692 posts

As currently configured in your account, one of those is in use by a system message.  It's used when you manually send the agreement request to a guest, using the Request dropdown button on the Legal tab of their Booking.
The other is sent out automatically via trigger.

Harry D
Apr 4, 2022 8:18 PM
Joined Mar, 2022 6 posts

Got it. Thank you Ken!