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The damage protection tab is gone from my bookings pages. Is this a glitch?

Sandra G
Dec 15, 2021 1:35 PM
Joined May, 2021 5 posts

OR still shows that each of my homes is covered by damage protection. And bills me for the policies. But the tab (a host clicks on to submit a claim) is suddenly gone from each individual booking page. Is this a glitch or a problem I need to solve? I don't need to submit a claim, but I just noticed this morning that I couldn't if I wanted to. Thank you for your help in this matter.

Chris Hynes
Dec 15, 2021 3:41 PM
OR Team Member Joined Oct, 2012 1400 posts

Damage Protection and Travel Insurance used to be separate tabs on the booking, but have been combined to one Insurance tab with sections for DP and TI.

Go to the Insurance tab of the booking and look at the Damage Protection section inside it and you'll find the DP information and claim form there.

Sandra G
Dec 15, 2021 5:02 PM
Joined May, 2021 5 posts

Great! Got it. Thank you. You may want to update your website. For damage insurance instructions it still shows a screen shot of a “damage protection” tab. "The claim process is online, linked from the Damage Protection tab of each covered booking." Sandy