Experience the difference of "Elite".

Travel insurance - at least 30 days prior

Feb 1, 2018 2:18 PM
Joined May, 2014 139 posts

When did travel insurance change? I've always had it in my templates that travel insurance can be purchased at any time but now ( and only because out of curiosity I clicked on it ) I see that it needs to be purchased at least 30 days prior to arrival. Did I make a mistake in one of my settings or did this change some time ago?

Chris Hynes
Feb 1, 2018 8:18 PM
OR Team Member Joined Oct, 2012 1400 posts

It can be 30 days prior to booking _or_ on the day of booking. For example, if it's 25 days before arrival, the guest can purchase travel insurance with their booking, or as long as they use the link that same 25th day before arrival, but not if they wait until the next day. That's a TravelGuard rule to make sure that it's actually purchased as insurance against an unknown future event, rather than purchased last minute because the guest knows they're going to be making a claim.

It's actually been that way forever -- you could still send the link, but TravelGuard would return an error when trying to make the purchase. A few months ago we clarified the guest and owner messaging around travel insurance, so when the guest gets a booking confirmation they see that they can only purchase same day, and same thing when you look at the travel insurance page on the booking.

Feb 1, 2018 8:37 PM
Joined May, 2014 139 posts

Understand. Thank you Chris! :)

Feb 1, 2018 8:42 PM
Joined May, 2014 139 posts

Quick follow-up question.
If the booking is manually entered because guest booked on some other site, can they still buy travel insurance on the day the booking was entered?

Chris Hynes
Feb 10, 2018 10:43 PM
OR Team Member Joined Oct, 2012 1400 posts

Yes, that should work as long as it was actually booked that day. You can preview the link yourself to make sure.

Randy Juneau
Apr 29, 2019 5:50 PM
Joined May, 2012 36 posts

Travel Guard says that guest can purchase the insurance up to the day they make their final payment. It doesn't appear the OR system supports that part tho. Can you clarify?

Paul W
May 2, 2019 9:32 AM
OR Team Member Joined Jun, 2009 829 posts

Yes that's correct - up to the day of their final payment. Here's what we check before passing the request across to Travel Guard for processing:

- We validate that the booking is in USD currency

- We validate that the property address exists (some OR users have no address entered)

- We validate that the property address is in the US.

- We validate that it's either the day of booking or before the final payment date or 30 days before arrival (whichever comes later)

Beyond that, we let Travel Guard kick back an approval or decline.