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VRBO Extra Charges/20% New Listing Discount

Julie and Jon W
Jul 30, 2023 11:35 AM
Joined Jun, 2023 1 post

Good Morning Everyone,

I am having an issue with VRBO API and VRBO New Listing Discount.

On the VRBO side Payment Schedule my guest and myself see that the 20% Discount is being processed as an Extra Charge.

On the OwnerRez Side it shows properly as a Discount
I contacted VRBO API support and they stated it is not them and the way OwnerRez is processing the payment even though the Guest has booked through VRBO.
Has anyone else seen this?. BTW it is also happening to another VRBO Guest that I have as well.

Thanks in advance.