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VRBO Photo Descriptions too long

Sonia R
Aug 7, 2023 11:45 AM
Joined Aug, 2022 1 post

I have put photo descriptions into OR for each picture.  All the captions show perfectly in Airbnb. However, VRBO, cuts them off.  Is there a setting that I am missing?



Aug 9, 2023 9:52 AM
OR Team Member Joined Mar, 2022 48 posts

Hi, Sonia!

I took a look at your Vrbo listings, and they do appear to be cutting off through the middle of the second line under each photo, and not displaying in full.

That is very odd! It does not appear to be truncating the text, as one would expect if there were character limits. The display itself is just...not ideal.

What I would recommend here is to reach out to Vrbo IPM support directly. There seems to be some formatting concern with the photo display that needs adjusting.

They can be reached via email at pm-support@vrbo.com, or you can also try calling them at 877-239-2592. Their hours of availability are 9a-5p M-F CST.