Experience the difference of "Elite".


Oct 27, 2017 1:44 PM
Joined Apr, 2012 395 posts

Hi everyone, Long time since I posted. Can you guys have an option to pay via ZELLE, and deduct field (whichever name is given for the credit card charge. In my case it is other surcharge) before you give new title? Maybe a field labeled Credit Card can be entered and that amount is deducted from total if ZELLE is selected. ZELLE is instant money from one bank to another using either the phone number or email address.


Chris Hynes
Oct 30, 2017 11:55 AM
OR Team Member Joined Oct, 2012 1400 posts

Yep, ZELLE is very cool! I wish they had an API we could hook into to integrate directly.

The best way to offer that in OwnerRez is to add a Custom Instructions payment method and add instructions on how to pay you via ZELLE. That will create a pending booking, and you can then record the payment on the booking Transactions tab when you receive it.

For the ZELLE discount, you could make that an add-on that the guest can select during checkout, but there's no way to force it to be applied if you do that. That's still probably the easiest way: create a discount, applied optionally, and then the guest can pick "3% discount for paying via ZELLE". They could also pick that on credit cards on accident, so if they do, just remove the discount on the other side.

The other option would be to leave the surcharge as it is and then update the booking to remove the surcharge when somebody does a ZELLE checkout and send them the new total.

Terry L
Oct 27, 2020 11:32 AM
Joined Sep, 2017 8 posts

Any updates on offering Zelle that would not be a custom field? Chargebacks are becoming more of an issue. I have had a couple guests file chargebacks because they did not buy travel insurance. It would be nice if we could have a way of protecting ourselves by having a payment method that guests couldn't force owners to be a free travel insurance policy!

Paul W
Oct 27, 2020 12:19 PM
OR Team Member Joined Jun, 2009 832 posts

Unfortunately, Zelle does not offer a developer API or integrated way for apps to use it as a third party payment method. You'd have to follow what Chris mentioned previously in this thread to add it as a "custom instruction" payment option.