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VRBO removed the reviews that came from OR

Tarkan C
Jun 20, 2023 9:25 AM
Joined May, 2020 65 posts

It looks like VRBO removed the reviews that came from OR. Do you experience the same issue? 


VRBO stopped publishing new reviews that come from OR some time ago (see the following link) but removing them is something new!




Is anyone else experiencing thism problem? Could one of the OR team members contact VRBO to get an answer from them?

Adria H
Jun 21, 2023 9:17 PM
OR Team Member Joined Aug, 2022 119 posts

Can you write in to Help@OwnerReservations.com with examples of specific listings that are newly missing reviews?

Tarkan C
Jun 23, 2023 7:24 AM
Joined May, 2020 65 posts

I've sent an email to the OR support, as you suggested. 

Please note that this is a serious problem because, as a result of this problem, our VRBO rankings are effected very badly!

Here is the summary of the problem again:

I noticed that the reviews synced from OR to VRBO (synced before the syncing problem started) are not shown anymore on VRBO. As a result, our VRBO rankings started to suffer.

These reviews in the VRBO dashboard show "invalid date" instead of the stay period. 

Chris Hynes
Jun 25, 2023 3:32 PM
OR Team Member Joined Oct, 2012 1400 posts

Thanks for the detailed information on the Vrbo issue, we'll review and follow up.

Regarding ranking, synced reviews don't have an effect -- they are informational but do not affect the star average or rating.