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Ability to account for Airbnb Split payout rule in OR ....

Status: Released 1 Vote
BlueSky Getwaway
Sep 25, 2023 7:59 PM
Joined Mar, 2022 36 posts

Ability to account for Airbnb Split payout rule in OR and the ability to turn off Airbnb Sync until then and go back to using Channel Bridge until there is a fix.

I use the split payout rule ability in Airbnb, Since the sync was turned on, it now doubles all Airbnb payments, it shows one payment and then two others with the amount of the split payout that equals the total. This means I have to delete all the duplicates before running any reports.

OR also does not have the ability to track the split payout rule which also gives the owner a percentage of the cleaning fee and I have to bill him for the balance at the end of the month. (We do this so we both get a payment immediately from Airbnb, instead of waiting til the end of month)

So statements and the line Item pivot report are incorrect. I can't use the statements at all and the line item pivot report puts the cleaning fee in the owner amount even though I have it set to all go to the PM, it also does not account for the cleaning fee amount I already received. It also does not include any other expenses so that is another report that has to be done and then I have to edit everything in Excel every month. 

This is all time-consuming every month and now I have to also delete duplicates. For OR's accounting to be correct I need to be able to track the split payouts for Owner and PM and until then be able to turn off the sync and use channel bridge instead, it worked fine and did not duplicate the payments. So the line Item pivot report isn't working for me or the statements. it's getting very frustrating and I may drop the PM feature altogether since I really can't use it. I really do not want to have to continue doing double the work every month.

Support was made aware a while ago and I was told to put this in as a feature request.

Joel P
Sep 27, 2023 8:00 AM
OR Team Member Joined Oct, 2009 126 posts

I use the split payout rule ability in Airbnb, Since the sync was turned on, it now doubles all Airbnb payments, it shows one payment and then two others with the amount of the split payout that equals the total. This means I have to delete all the duplicates before running any reports.

Hi BlueSky,

The problem with duplicate payments created from Split payout was resolved in the patch on Sep 6. If you are still seeing new bookings arriving after that date with incorrect payments, please write into support and we will take a look.

 

OR also does not have the ability to track the split payout rule which also gives the owner a percentage of the cleaning fee and I have to bill him for the balance at the end of the month. (We do this so we both get a payment immediately from Airbnb, instead of waiting til the end of month)

So statements and the line Item pivot report are incorrect. I can't use the statements at all and the line item pivot report puts the cleaning fee in the owner amount even though I have it set to all go to the PM, it also does not account for the cleaning fee amount I already received. It also does not include any other expenses so that is another report that has to be done and then I have to edit everything in Excel every month. 

This is all time-consuming every month and now I have to also delete duplicates. For OR's accounting to be correct I need to be able to track the split payouts for Owner and PM and until then be able to turn off the sync and use channel bridge instead, it worked fine and did not duplicate the payments. So the line Item pivot report isn't working for me or the statements. it's getting very frustrating and I may drop the PM feature altogether since I really can't use it. I really do not want to have to continue doing double the work every month.

Support was made aware a while ago and I was told to put this in as a feature request.

Have you tried using the "Direct Remittance" input on a booking (see screenshot)? While it is currently a manual process to specify how much of the total payment was remitted to the owner directly, the owner statements and reports will use the value if supplied to accurately calculate how much is remaining to be paid to the owner (or billed to the owner if over paid).

BlueSky Getwaway
Sep 27, 2023 8:14 PM
Joined Mar, 2022 36 posts

Hi Joel!

I just checked and it looks like the duplicate payments are indeed fixed! I am so happy!

UPDATE- it looks like some of the bookings from airbnb no longer say deposited ven though the expected date has passed and I have been paid. any ideas?

I have asked many times about how to work with the AIRNB split payouts, but I never really got an answer until now, although it's manual it may work, I will try it and see if it is worth the manual input, and I'll give it a shot.

As far as the line Item pivot and the cleaning fees showing under the Owner Amount even though it is set to go to PM and other expenses not included in the Line Item report, Do you have any ideas on that?

Thank you so much for your response much appreciated!

Sue

Joel P
Sep 28, 2023 10:34 AM
OR Team Member Joined Oct, 2009 126 posts

UPDATE- it looks like some of the bookings from airbnb no longer say deposited ven though the expected date has passed and I have been paid. any ideas?

Make sure all your deposits have been successfully processed. If you see any with errors, you may be able to correct them, or if not, contact our helpdesk and we can assist.

As far as the line Item pivot and the cleaning fees showing under the Owner Amount even though it is set to go to PM and other expenses not included in the Line Item report, Do you have any ideas on that?

I'm not sure I understand the issue fully, but reporting is not my strong suit. If using the Direct Remittance feature doesn't improve the report, write in to support and specifically outline the problem report and what it's showing vs. what you expect. 

BlueSky Getwaway
Sep 29, 2023 10:31 AM
Joined Mar, 2022 36 posts

Okay Thank you for getting back to me!