Assigned Admin *full access*

Status: In Development 12 Votes
Shannon H
Nov 20, 2023 12:14 PM
Joined Feb, 2023 4 posts

With the recent changes in profiles and access, there needs to be a way that the account owner can designate an administrator with the exact same access as the owner account.  


A lot of account owners have people who handle all the settings, setting up team access, setting up the custom account fields, and even entering in a new payment method or adjusting the billing area.   It defeats the purpose of having unique logins if the admins have to login as the owner to make some of the changes.

 

I work for 4 vacation rental companies and 3 of them use OwnerRez.  None of them navigate software well when it comes to settings. Having to bounce logins makes OwnerRez harder. 

Please add this feature. 

Carolyn C
Nov 28, 2023 11:21 AM
Joined Feb, 2023 2 posts

Hi, I agree that full administrative access should be granted to a secondary person. It's very annoying! Suddenly there are many things that I cannot do that I need to do!

Joel P
Dec 5, 2023 3:05 PM
OR Team Member Joined Oct, 2009 152 posts

[Another topic was closed as a duplicate of this topic (Allow all Users to invite owners to portal access - not just Primary User)]

Take to the Lake
Jan 11, 2024 9:44 AM
Joined Aug, 2022 25 posts

My husband and I own and run one property. He has full admin access, yet can't see the billing at all. Please provide an option that we can grant someone FULL access. Thank you.

 

Shannon H
Jan 11, 2024 9:52 AM
Joined Feb, 2023 4 posts

Our accounting department just asked me about this today as well.  She does monthly audits, which includes downloading the invoice from OwnerRez but she can no longer access it.  She also wasn't able to put in the new company credit card.

Matt E
Jun 12, 2025 4:49 PM
Joined May, 2016 4 posts

I can't believe this feature doesn't exist.  Is the only work-around to have two people share the primary login? 

Bri
6 days ago
OR Team Member Joined Mar, 2022 318 posts

I can't believe this feature doesn't exist.  Is the only work-around to have two people share the primary login? 

by Matt E – Jun 12, 2025 8:49 PM (UTC)

Hey Matt,

If that Staff user needs access to your Billing page, the answer is yes for the time being.

We have plans to offer an option of showing or hiding Billing from full access Staff members as desired. That goes into development in the coming weeks.

The rest of what is mentioned in the original request (things like team access, API, account fields) have already been released to production since this request was first written.