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Cancellation policy by season?

Status: Requested 24 Votes
Ken T
Oct 2, 2023 4:58 PM
OR Team Member Joined Aug, 2019 1689 posts

Unfortunately, at present Vrbo does not yet support this function via their API connection, but this is planned to be added in the near future, and we'll be implementing it as soon as it's available.

Floridaloha
Jul 3, 2022 10:12 AM
Joined Mar, 2016 56 posts

I've suggested this to Airbnb also but I don't know if I'll ever hear from that black hole..lol. Anyway, I would love to have separate cancellation policies for our high season here in FL and for the off season. In high season I have a strict cancellation policy but I'd like to be more flexible in the off season so I can cater to business travelers. Any plans in the works for us to be able to set parameters for different cancellation policies based on the time of year? 

Ken T
Jul 5, 2022 5:03 PM
OR Team Member Joined Aug, 2019 1689 posts

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and will implement them as soon as they allow, but, I wouldn't anticipate that happening in the near future.

Floridaloha
Jul 5, 2022 6:28 PM
Joined Mar, 2016 56 posts

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and will implement them as soon as they allow, but, I wouldn't anticipate that happening in the near future.

by Ken T – Jul 5, 2022 9:03 PM (UTC)

Thank you Ken, I understand.

Julie R
Feb 4, 2023 10:05 PM
Joined Sep, 2019 9 posts

Are there any work arounds for this? Have you heard of anyone having two listings? Our summer rentals are weekly for up to 20 people. I don't want guests to lock up a week for a year and then cancel 90 days out. I know I have other options but obviously these affect off season too. Thanks for any suggestions

 

Ken T
Feb 7, 2023 3:14 PM
OR Team Member Joined Aug, 2019 1689 posts

Well, you can assign different cancellation policies to different properties, so, I suppose you could set up the property twice in OwnerRez with different cancellation policies for each; the summer blocked off in one and the winter in the other.  Seems a bit clunky, and it would cost a bit extra, but I can't think of any reason why it wouldn't work.

Take to the Lake
Feb 18, 2023 9:33 AM
Joined Aug, 2022 17 posts

We'd also like to be able to adjust the cancellation policy by season... There are high-demand events here and we'd like a longer cancellation time period. Can this happen at least for the direct booking sites?

Ken T
Feb 21, 2023 11:18 AM
OR Team Member Joined Aug, 2019 1689 posts

I tend to think that would create a good deal of confusion, but, I'll leave it here as a suggestion to see what the community thinks of it.

Take to the Lake
Feb 21, 2023 3:50 PM
Joined Aug, 2022 17 posts

I tend to think that would create a good deal of confusion, but, I'll leave it here as a suggestion to see what the community thinks of it.

by Ken T – Feb 21, 2023 4:18 PM (UTC)

Hi, Ken. Interesting... why do you think it would cause confusion? The cancellation rule would be associated with the booking and be noted in the renter agreement. Unless I'm missing something....

Julie R
Feb 21, 2023 4:10 PM
Joined Sep, 2019 9 posts

Cancellation policy by season would be huge for our home. We have people who want to book a year and a half out and I do not want to have a 60 0r 90 day cancellation policy for them but I do want that for our off season.

Ken T
Feb 22, 2023 11:07 AM
OR Team Member Joined Aug, 2019 1689 posts

The Helpdesk gets a ton of support tickets along the lines of "Why did booking X do Y when I have it configured for Z", when the reason is that booking X is on a particular channel that can't do Z and is therefore configured for Y.  So, while there are a potential infinity of possible flexible options, we tend to lean away from doing them unless there is strong demand and clear need.

Longtime users can of course list dozens of things like this that are already possible, and we certainly could be persuaded to add yet another one.  Again, that's why the voting.  :-)

WanderLost Ozark
Sep 28, 2023 11:24 AM
Joined Jun, 2021 2 posts

Even if we could just do it for direct bookings through OwnerRez it would be helpful. I want to do it for the 2024 Solar Eclipse. In general, most places are offering no refunds given that it is a one shot thing. We don't plan on offering channel bookings during that time.

CHPLLC
Sep 28, 2023 3:51 PM
Joined Oct, 2020 1 post

This is one of the most needed features in my opinion.  Our peak season on Cape Cod runs from mid June to mid Sep and requires a one week minimum stay with a 90 day cancellation period.  For the other 9 months of the year we want our cancellation policy to be much more flexible.  Just because VRBO lacks this capability doesn’t mean that Ownerrez shouldn’t enable it for direct bookings or in conjunction with other integrated channels.  

Julie R
Sep 28, 2023 7:44 PM
Joined Sep, 2019 9 posts

I 100% agree. We book 1 and 2 years out for our summers. We are a large home so we do not book 30 and 60 days out. We book 6 months out. We need a second cancellation policy for those off peak times. It does not work for someone to tie up a week in July and then cancel within 60 days no penalty. On the non peak seasons we need more flexibility for a 3 night rental.

Carole H
Sep 29, 2023 4:46 PM
Joined Feb, 2023 18 posts

I just got an email with Host updates from VRBO:

 

Seasonal flexibility Tailor your cancellation policies by date range

So it looks like they will offer this. Any possibility of our having this available?

Pedro T
Sep 29, 2023 8:48 PM
Joined Nov, 2017 49 posts

Well, that's cool. Do you know how to set this up on VRBO?

Ken T
Oct 2, 2023 4:58 PM
OR Team Member Joined Aug, 2019 1689 posts

Unfortunately, at present Vrbo does not yet support this function via their API connection, but this is planned to be added in the near future, and we'll be implementing it as soon as it's available.

Diana H
Jan 21, 2024 3:43 PM
Joined Oct, 2020 2 posts

Any update on this, as it would be HUGE for many of us!

Shawn H
Feb 1, 2024 3:34 PM
OR Team Member Joined Aug, 2021 221 posts

No movement as of yet. We're working on things we have access to: Vrbo Reviews and having surcharges go by category. Those are the next Vrbo things up on the roadmap.

Ken T
May 20, 2024 1:53 PM
OR Team Member Joined Aug, 2019 1689 posts

[Another topic was closed as a duplicate of this topic (Seasonal Cancellation Policies)]

Shari T
May 20, 2024 2:27 PM
Joined Sep, 2019 2 posts

Funny they were the ones to suggest we see if we could do it through owner Rez and seemed to imply that if implemented in owner Rez it would work in vrbo.  

Shari